cannot sync with imac

Will back up my iPhone 15Pro to iMac but stops at step 3 "Preparing to sync". Unable to cancel or eject iPhone. Only solution is to unplug usb connection. iPad mini syncs ok

iPhone 15 Pro, iOS 17

Posted on Jan 8, 2024 5:28 PM

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Question marked as Top-ranking reply

Posted on Jan 8, 2024 5:40 PM

This appears to be a bug in iOS 17.2.1. There are two workarounds that work for most people:


Plan A:

  • Turn ON Airplane mode
  • Turn OFF Bluetooth
  • Try to sync again (this worked for me)


Plan B:

  • Launch Activity Monitor (in the Applications/Utilities folder)
  • start the sync
  • In the Activity Monitor App search for MDCrashReportTool and Force-quit it. 


Some people have also reported success with disconnecting their Watch

6 replies
Question marked as Top-ranking reply

Jan 8, 2024 5:40 PM in response to Riverguy

This appears to be a bug in iOS 17.2.1. There are two workarounds that work for most people:


Plan A:

  • Turn ON Airplane mode
  • Turn OFF Bluetooth
  • Try to sync again (this worked for me)


Plan B:

  • Launch Activity Monitor (in the Applications/Utilities folder)
  • start the sync
  • In the Activity Monitor App search for MDCrashReportTool and Force-quit it. 


Some people have also reported success with disconnecting their Watch

Jan 10, 2024 12:33 PM in response to Lawrence Finch

Lawrence, would you please clarify to be certain I understand. As we follow Plan A, I believe turning ON Airplane Mode actually turns OFF Wi-Fi.

Use Airplane Mode on your iPhone, iPad, iPod touch, and Apple Watch - Apple Support


So if that’s right, should Plan A look like:


  • Turn ON Airplane mode
  • Turn ON Wi-Fi
  • Turn OFF Bluetooth
  • Try to sync again


Thanks for clarifying.



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cannot sync with imac

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