Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

LDOCE Plus is no working on iOS 17.2

The app doesn't operate properly on my iPhone 13 anymore. I looks like it happened right after the latest iOS

update to  17.2 version. Definitions window of words is blank.As an experiment we installed the same app onto my friend's iPhone 11 with the previous version of iOS then we updated iOS to 17.2 version and the app ceased to operate properly as well.

In the Apple support service offered me to contact the app support service. They haven't respond over a month.

iPhone 13, iOS 17

Posted on Jan 9, 2024 1:53 AM

Reply
Question marked as Best reply

Posted on Jan 12, 2024 8:24 PM

Hi Studigrad,

I've got the same problem as you. However I did not contact the tech support this time (I did successfully in the past) but decided to see if the app is still listed on the AppStore and when the latest update was and when I found LDOCE (InApp) on the AppStore the first words of the description for the app were:


"To use with iOS17.2, download the example sentence sound files to fix definition display.

"About" > Settings > "Contents" > "Example Sentence Sounds" tap 'InApp Restore'


Once I downloaded the Example Sentence Sounds the app started working as before.

I hope this helps.

16 replies
Question marked as Best reply

Jan 12, 2024 8:24 PM in response to Studigrad

Hi Studigrad,

I've got the same problem as you. However I did not contact the tech support this time (I did successfully in the past) but decided to see if the app is still listed on the AppStore and when the latest update was and when I found LDOCE (InApp) on the AppStore the first words of the description for the app were:


"To use with iOS17.2, download the example sentence sound files to fix definition display.

"About" > Settings > "Contents" > "Example Sentence Sounds" tap 'InApp Restore'


Once I downloaded the Example Sentence Sounds the app started working as before.

I hope this helps.

Jan 9, 2024 2:25 AM in response to Studigrad

If you'talking about this app:--> https://apps.apple.com/us/app/english-dictionary-ldoce-pro/id1436139349?platform=iphone , and if you already tried (to no avail) to contact their developer/support team using one of these links:--> How to contact an app developer , or:--> https://p2plearningenglish.com/p2pdictionary/ , I suggest that you contact Apple Support directly and explain your problem, using this link:--> Contact Apple for support and service


Regards

Giulio


P.S. Please make sure you're using the latest app update, if available in the AppStore.

Jan 26, 2024 1:05 AM in response to lobzang97

Hi Lobzang97,

Have you tried searching for the app in your purchased apps?

  1. In AppStore, click the avatar icon top right.
  2. Click Purchased.
  3. Select All.
  4. In the Search bar, type LDOCE and see if another version of the app is listed other than the one on your iOS device.
  5. If there is, download it by clicking the cloud icon.
  6. And also make sure that you have the iCloud Sync enabled in LDOCE app.

LDOCE Plus is no working on iOS 17.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.