Restoring my iCloud Photos and Videos
Dear Apple Support,
I am writing to formally complain about the sudden loss of all my data stored in iCloud and on my Apple devices last week from 01/01/2024 - 04/01/2024. This loss includes 15 years’ worth of photos and videos, totaling more than 125,000 memories. I am a long-time Apple user and have invested significantly in Apple products, including 9-10 devices, 2 Macs, 3 iPhones, 2 Watchs, 2 TVs, etc.
Despite having 2 TB of storage in iCloud, my data disappeared from my devices without warning. I have tried numerous methods to recover the lost data, including using the Disk Drill app, attempting iCloud restores, and requesting an official data download from Apple. Unfortunately, these efforts have only resulted in the recovery of a very small fraction of my photos and videos.
Losing these memories has been devastating for me, as they represent precious moments with family, work, and friends. I am kindly requesting that Apple take immediate action to restore my lost data from iCloud.
I sincerely hope that Apple will assist me in resolving this issue and recovering the memories that are so important to me.
Thank you for your attention to this matter.
Sincerely,
Fathy ***
[Edited by Moderator]
iPhone 13 Pro Max
