my iPad Pro won't turn on

My iPad Pro is brand new - got it for Christmas.


It's been on charge all night and I've gone to turn it on and it won't, nothing will even pop up when I try and factory reset it or connect it to my laptop. My MacBook doesn't even register it as being connected when plugged into it. Not sure how to fix this

iPad Pro (6th generation)

Posted on Jan 9, 2024 8:37 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 10, 2024 1:45 AM

Try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the power button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, contact Apple Support, using this link:--> Contact Apple for support and service or, even better, since your devixe is covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Jan 10, 2024 1:45 AM in response to emmah111

Try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the power button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, contact Apple Support, using this link:--> Contact Apple for support and service or, even better, since your devixe is covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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my iPad Pro won't turn on

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