Iphone 13 Camera_Portrait_Studio Light Issue

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Level 1

4 points

Iphone 13 Camera_Portrait_Studio Light Issue

Hi There, I am Sarab and I am facing issues in my Iphone 13 Camera, When i am trying to use portrait mode_ Studio Light_ once i am done setting up my camera to as soon as a tap on click my phone gets stuck for 2 seconds and all black if i am talking on the phone and using my camera the call gets disconnected and phone gets stuck similarly with all black screens, Please advise as my phone is not even 90 days old and its in the warranty period.

iPhone 13, iOS 17

Posted on Jan 9, 2024 9:53 PM

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Answer 1

SravanKrA

Level 10

431,160 points

Jan 9, 2024 10:45 PM in response to sarabjit100

I'd recommend contacting Apple Support or visiting an authorized Apple service provider as soon as possible.

Before you reach out to them, try these troubleshooting steps to see if they can resolve the problem:

Sometimes, a simple restart can fix minor glitches. Turn off your iPhone and then turn it back on.
Check if your iPhone has the latest iOS version installed. Go to Settings > General > Software Update and install any available updates.
If none of the above steps work, consider backing up your data and performing a factory reset. Remember to back up your data before doing this as it will erase all content and settings on your iPhone.

If none of these steps resolve the issue, it's best to contact Apple Support. Explain the problem and mention that your iPhone is still under warranty. They will guide you through further troubleshooting or advise you on how to get your phone repaired or replaced.

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Iphone 13 Camera_Portrait_Studio Light Issue

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