Please I need help with an issue. I found in my purchase order history that I have an active subscription but on the cancel subscription, it tells me no active subscription so I am
unable to cancel. How can I cancel a subscription like this ? It is not active on the subscription but it is in purchase order history and it is stalling me from adding a new card.
kindly assist
iPhone 14, iOS 17
If you already tried (to no avail) the steps provided at the section "Can’t find the subscription that you want to cancel?" in this support article:--> If you want to cancel a subscription from Apple , and if you already tried (to no avail) all the steps provided in this support article:--> If you need to change or update your Apple ID payment method , I suggest that you contact iTunes Store Support Team directly, and explain your problem, using this specific link:--> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084
(if you get no help, look at the bottom of the above link, where you can contact them using "chat" or "phone" options).
Regards
Giulio
Thank you but my country is not in the listed countries for support
Cancelling active subscription
