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Vào ngày 12/01 con tôi đã sử dụng điện thoại của tôi để chơi Game và đã nhấn mua rất nhiều gói trên game. Tôi muốn yêu cầu hoàn tiền và Apple đã trả lời rằng không ** điều kiện để hoàn tiền. Tôi chỉ là nội trợ không có thu nhập nên rất cần đến số tiền đó. Không biết có cách nào để hoàn lại khoản tiền đó hay không?

Posted on Jan 13, 2024 12:38 AM

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Posted on Jan 13, 2024 3:23 AM

Only through refund requests can refunds be approved. There is no appeal procedure for the staff decision. In principle, all sales are final, with exceptions on a case-by-case basis. Could it be that this has happened repeatedly in the past?

Refund requests have a time limit. Could it be that it was too long ago? There is a few weeks delay before the app developer gets paid. After that has been done, then refunds are no longer possible.


If you give your device to others, then please set your devise for requiring the password for all purchases, to prevent unwanted purchases.

  • Settings﹥Screen Time﹥Content & Privacy Restrictions﹥Content & Privacy Restrictions ﹥iTunes & App Store Purchases﹥ʀᴇǫᴜɪʀᴇ ᴘᴀssᴡᴏʀᴅ﹥Always Require.

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Question marked as Top-ranking reply

Jan 13, 2024 3:23 AM in response to tâm137

Only through refund requests can refunds be approved. There is no appeal procedure for the staff decision. In principle, all sales are final, with exceptions on a case-by-case basis. Could it be that this has happened repeatedly in the past?

Refund requests have a time limit. Could it be that it was too long ago? There is a few weeks delay before the app developer gets paid. After that has been done, then refunds are no longer possible.


If you give your device to others, then please set your devise for requiring the password for all purchases, to prevent unwanted purchases.

  • Settings﹥Screen Time﹥Content & Privacy Restrictions﹥Content & Privacy Restrictions ﹥iTunes & App Store Purchases﹥ʀᴇǫᴜɪʀᴇ ᴘᴀssᴡᴏʀᴅ﹥Always Require.

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