Hello , I am on the brink of disaster, my child used my apple account and made unauthorized purchases on Monopoly Go, to the sum of about 427$ … Has anyone had this happen and is there anyone that can help me out in this situation, any info is greatly appreciated.
iPad, 16
Contacting Apple using the links already provided can be done either with a direct call or by Message. Refunds are not guaranteed and no one here will be able to predict the resolution, but a follow up on your experience with support may help others who find themselves in the same situation.
It is important to note that Apple provides tools such as Screen Time restrictions to prevent this from happening. If a child knows you Apple ID/Password and Passcode, you are giving them permission to use your device and that includes purchases. To prevent a purchase in the App Store, set up restrictions with a different Passcode by following this support article:
Use Screen Time to prevent purchasing - Apple Support
If you have not done so already, change your Passcode and Apple ID Password:
Contacting Apple using the links already provided can be done either with a direct call or by Message. Refunds are not guaranteed and no one here will be able to predict the resolution, but a follow up on your experience with support may help others who find themselves in the same situation.
It is important to note that Apple provides tools such as Screen Time restrictions to prevent this from happening. If a child knows you Apple ID/Password and Passcode, you are giving them permission to use your device and that includes purchases. To prevent a purchase in the App Store, set up restrictions with a different Passcode by following this support article:
Use Screen Time to prevent purchasing - Apple Support
If you have not done so already, change your Passcode and Apple ID Password:
You’ll need to talk to Apple Support directly. Apple Support Community does not have access to your personal and financial information.
Subscriptions and Billing - Official Apple Support
Hello~ In addition to the excellent advice already provided you may want to click on below and review the information there…
Require a password for App Store and iTunes purchases - Apple Support
~Katana-San~
Personally, I would call. But if you don’t have the patience, try the chat.
You have been very helpful and I thank you for taking the time to help me out.. this has put such a burden on me with how much she spent .. I just hope they will help out if not with all .. at least some of it … again thank you so much for taking the time to help me … I will definitely give them a call … I will post what the outcome is to let ya know how it went .
Yes sir, I have since then changed everything and put in the necessary blocks to not allow this to happen again . I will post the outcome whichever way it goes .. to inform anyone else in the same situation.. thank you for taking the time to provide me with some guidance , it’s greatly appreciated. Sincerely,
What country are you in?
United States
Ok thank you, should I contact through message’s or should I call them?
Yes ma’am, I have set up my passwords and locked out the kids all together .. I appreciate you and your time . Have a blessed day.
Hello~ You are welcome and I understand having young grandchildren myself. Good luck and let us know how it goes.
~Katana-San~
It may work especially if this is the first time it happened on your account.
Dad in distress, child made unauthorized purchases
