4G not working. Only 5G is working on my iPhone

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Level 1

8 points

4G not working. Only 5G is working on my iPhone

I recently purchased an iPhone 14 Promax. It has been working absolutely fine until the iOS 17.2.1 update. Suddenly I can’t get internet on 4G. When I drive to a 5G area it works. The problem is 90% of locations are still on 4G so I can’t use my phone in a 4G area. It works perfectly fine in 5G areas. This is very frustrating. I called the network provided and they spent 2hours on the phone testing, refreshing data from their end, asking me to remove sim etc. At the end, they said it’s an Apple issue. My WiFi works fine. My 5G works fine. The only problem is I get disconnected when I am in a 4G network area because my phone internet dies. Any help or advise for this totally frustrating issue pls?

Posted on Jan 15, 2024 3:03 PM

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Answer 1

sberman

Level 10

272,108 points

Jan 15, 2024 3:14 PM in response to Kamstar666

Try Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

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Answer 2

Kamstar666 Author

Level 1

8 points

Jan 22, 2024 2:17 AM in response to Kamstar666

Update: After Vodafone my network carrier could not resolve the problem, I went to the Apple Store. I had the hardware checked and the actual phone reset to factory settings and it still doesn’t work in 4G areas, only connects to 5G. I am considering selling my iPhone and getting a Samsung. I work across the country and use google maps a lot. Most of the country is only on 4G. Regretably I will have to consider getting rid of my iPhone.

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Answer 3

Kamstar666 Author

Level 1

8 points

Jan 15, 2024 3:38 PM in response to sberman

Thanks but I have done that 4 times today. 3 times by myself from reading online possible ways to fix the issue and once by the network provider remotely.

Regards.

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4G not working. Only 5G is working on my iPhone

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