Received message after iPhone was stolen

Someone in China has texted me that they bought my stolen iPhone. Apparently, it’s been jail broken and they have all my info. The phone has been removed from my device list. How should I handle this issue?


Below is their text to me:

Yo!!



Iv’e bought an iPhone 14 Pro Max I’m using, it have your messages, emails, cards, bank, notes and personal information on it even your SIM # that you transferred, I get your calls. It was not erased. Did you made an insurance claim?


The erase request you made didn’t work, it was connected on wifi in china then got jailbreak and still saying pending it wont erase remotely.

I’m telling you this because the phone is going be auctioned on the black market with your personal information and everything about you that you had on it. all your info including your phone number, address, everything will be cloned.

That’s why I’m telling you to so you can REMOVE IT from your device list and I will factory reset it manually and remove the number.


To remove it, Open the “Find My” App. its on your home screen,

Then go to devices,

Click the old device and hit

“REMOVE THIS DEVICE”.

at the bottom.  


Concurrently, Apple Pay sent me this:

 Apple Pay:


Your iPhone 14 Pro Max is trying to pay with Apple Pay in China to ensure the safety of your accounts. Please use “Find My” APP to remove your Apple id and cancel your payment method as soon as possible. This will unbind your apple id from another device.


Apple Support


[Re-Titled by Moderator]

Posted on Jan 15, 2024 2:43 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 1, 2024 9:35 AM

This is a scam and they are asking to remove the phone from your devices, which will permit them to erase and use the phone themselves. DON'T DO IT. They don't have your data and we see people here daily who are lied to and coerced into removing the phone from their account, which is just the wrong thing to do. I wouldn't remove the phone from my account EVER. Ignore them. Contact your carrier and ask them to Blacklist the phone, so it can't ever operate on another network.

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34 replies

Apr 8, 2024 7:02 PM in response to lobsterghost1

I confirmed with apple and showed it to them Via screen share, it was sent from apple. I think you misunderstood what kinda email I got. It was sent from a verified apple id, see the email below


from:Find My <noreply@email.apple.com>to:XXX@gmail.com

date:Apr 7, 2024, 1:45 AMsubject:Activation Lock is requesting your password on


iPhone.mailed-by:email.apple.com


signed-by:email.apple.com


Activation Lock is requesting your password on iPhone (iPhone 15 Pro Max).For your security, Activation Lock requires your Apple ID and password or your device passcode before anyone can reactivate and use your device. It’s enabled automatically when you enable Find My. If you are setting up this device, simply enter your Apple ID and password in the fields provided.Forgot your password?

Learn how to reset your Apple ID password.


Gave this device to someone else?

Learn what you can do to help them set up the device, and what to do before selling or giving away a device in the future.


iPhone lost or stolen?

Put your device in Lost Mode to ensure it is clearly marked as missing.

Aug 5, 2024 9:21 AM in response to Not_an_expert

I got the same email and now receive another text ~ when did they stopped txting?


Your old phone is recycled by us, we are just recycling merchants, we are not the ones who steal your phone, if you don't remove it, your old phone motherboard will be sold to other customers, maybe they will hack your phone or steal your credit card, or contact your family, so we recommend you remove it as soon as possible so we can restore the factory Settings and erase all data.

Aug 14, 2024 11:25 AM in response to L0stnSpace

I received a similar message a few days ago from a number with a +44 country code. The message mentioned how my Erase my iphone didn't work because they had jailbroken my phone. I was told my phone contained my email address, my banking information and other personal details.


A snippet of the message:

I’m telling you this because the phone is going be auctioned on the black market with your personal information and everything about you that you had on it. all your info including your phone number, address, everything will be cloned.


This actually got me worried that my personal info would be leaked.


Now the person is trying to get me to delete and unlink this device from my Apple ID...


What should I do?






L0stnSpace wrote:

Someone in China has texted me that they bought my stolen iPhone. Apparently, it’s been jail broken and they have all my info. The phone has been removed from my device list. How should I handle this issue?

Below is their text to me:
Yo!!


Iv’e bought an iPhone 14 Pro Max I’m using, it have your messages, emails, cards, bank, notes and personal information on it even your SIM # that you transferred, I get your calls. It was not erased. Did you made an insurance claim?

The erase request you made didn’t work, it was connected on wifi in china then got jailbreak and still saying pending it wont erase remotely.
I’m telling you this because the phone is going be auctioned on the black market with your personal information and everything about you that you had on it. all your info including your phone number, address, everything will be cloned.
That’s why I’m telling you to so you can REMOVE IT from your device list and I will factory reset it manually and remove the number.

To remove it, Open the “Find My” App. its on your home screen,
Then go to devices,
Click the old device and hit
“REMOVE THIS DEVICE”.
at the bottom.  

Concurrently, Apple Pay sent me this:
 Apple Pay:

Your iPhone 14 Pro Max is trying to pay with Apple Pay in China to ensure the safety of your accounts. Please use “Find My” APP to remove your Apple id and cancel your payment method as soon as possible. This will unbind your apple id from another device.

Apple Support

[Re-Titled by Moderator]


Aug 27, 2024 9:56 AM in response to jastheper

I also received a similar text today and an SMS text from “Apple”. My phone was stolen on August 3rd and I immediately put it in lost mode but I did remove from trusted devices in settings. I was worried removing it from trusted devices will give access and I’m still worried now since I’m receiving texts but I was told by my carrier that as long as I keep it in lost mode and don’t remove from Find My, the phone is basically useless as it is blocked. I am assuming that probably is the case based on the texts that keeps asking me to remove it from my account but was it a bad move on my end to remove from trusted devices? It’s still in lost mode now and the esim has since been transferred to my new phone and the phone is blacklisted, but I’m worried and wondering how they got my number.

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Received message after iPhone was stolen

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