Why is my account disabled
Why is my account disabled
iPhone 14 Pro Max, iOS 17
Question marked as
Hello,
I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article https://support.apple.com/HT204106 has solutions for two frequently encountered reasons for an account to be disabled/locked:
● If a message says "your account has been disabled in the App Store and iTunes Store" or "You cannot login because your account has been locked", then you must contact Apple; you cannot resolve this yourself. Apple provides a link for this specific issue. Tap or click here ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .
● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: https://support.apple.com/kb/HT201487
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: https://support.apple.com/kb/HT204921 ) to regain access to your account. For additional assistance from Apple Security, read: https://support.apple.com/HT204169
If it's another reason then post here with details.
● If your account says it is inactive, that is not the same as it being disabled. Contact Apple using this link https://support.apple.com/choose-country-region
