What if I can’t remember the user id or password I used to set up my Apple Watch. How do I get it reset?

I can’t remember my Apple ID that I used to set up my watch how can we find that information?

Apple Watch Series 8, watchOS 10

Posted on Jan 15, 2024 10:37 PM

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Question marked as Top-ranking reply

Posted on Jan 16, 2024 7:55 AM

Unpair and erase your Apple Watch - Apple Support

"If you have the iPhone that your Apple Watch is paired with, you should follow the steps to unpair your Apple Watch [click here for directions --> Unpair and erase your Apple Watch - Apple Support ]. This removes Activation Lock from your Apple Watch as well as erasing all its content and settings. If you don't have the paired iPhone, you can erase your Apple Watch [click here for directions --> Unpair and erase your Apple Watch - Apple Support ], but Activation Lock will remain."


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


2 replies
Question marked as Top-ranking reply

Jan 16, 2024 7:55 AM in response to benita203

Unpair and erase your Apple Watch - Apple Support

"If you have the iPhone that your Apple Watch is paired with, you should follow the steps to unpair your Apple Watch [click here for directions --> Unpair and erase your Apple Watch - Apple Support ]. This removes Activation Lock from your Apple Watch as well as erasing all its content and settings. If you don't have the paired iPhone, you can erase your Apple Watch [click here for directions --> Unpair and erase your Apple Watch - Apple Support ], but Activation Lock will remain."


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


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What if I can’t remember the user id or password I used to set up my Apple Watch. How do I get it reset?

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