Problem attempting to install Mac OS Sonoma 14.2.1

Hi all, I have a problem attempting to install Mac OS Sonoma 14.2.1, now I have macOS Sierra 10.13.6

when I try do download it from App Store I receive ERROR_45E9369EB8


iMac (21.5-inch, Late 2013)

processor 2,9 GHz Intel Core i5

memory 16 GB 1600 MHz DDR3

graphic NVIDIA GeForce GT 750M 1024 MB


Riepilogo hardware:


 Nome modello: iMac

 Identificatore modello: iMac14,3

 Nome processore: Intel Core i5

 Velocità processore: 2,9 GHz

 Numero ** processori: 1

 Numero totale ** Core: 4

 Cache L2 (per Core): 256 KB

 Cache L3: 6 MB

 Memoria: 16 GB

 Versione Boot ROM: 146.0.0.0.0

 Versione SMC (sistema): 2.17f7


Thank you very much, Fulvio


iMac 21.5″

Posted on Jan 17, 2024 8:18 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 17, 2024 8:28 AM

Your 2013 iMac is incompatible with any macOS newer than 10.15 Catalina.


The macOS version you can upgrade to depends on the year your Mac was released.

Click the Apple menu () at the top of your screen and choose About This Mac.


✅ Check the compatibility of your Mac hardware with newer versions of macOS software:

➡️ macOS 10.14 Mojave is compatible with the Macs listed here

➡️ macOS 10.15 Catalina is compatible with the Macs listed here

➡️ macOS 11 Big Sur is compatible with the Macs listed here

➡️ macOS 12 Monterey is compatible with the Macs listed here

➡️ macOS 13 Ventura is compatible with the Macs listed here

➡️ macOS 14 Sonoma is compatible with the Macs listed here


If your Mac is compatible with the OS upgrade, then this:

Update macOS on Mac - Apple Support 


Alternative Method–

➡️ Download the macOS upgrade installer app:

Click >   macOS 10.14 MojavemacOS 10.15 Catalina.

Once downloaded, double-click the “Install macOS…” app now found in the Applications folder to begin the upgrade.

Please see > How to download macOS - Apple Support.


❗️Do NOT upgrade

…until you have made a Time Machine or other backup of your startup drive.

Learn How to Back up your Mac with Time Machine


❗️– IMPORTANT – 

None of your old 32-bit apps will work in macOS Catalina or newer, including MS Office, Adobe Photoshop and many other older apps and drivers. This will require that you find 64-bit updates and/or replacement titles.

32-bit app compatibility with macOS High Sierra 10.13.4 and later - Apple Support


Use the free utility Go64 to check the 64-bit compatibility of your currently installed apps:

https://www.stclairsoft.com/Go64/



1 reply
Question marked as Top-ranking reply

Jan 17, 2024 8:28 AM in response to fulvio144

Your 2013 iMac is incompatible with any macOS newer than 10.15 Catalina.


The macOS version you can upgrade to depends on the year your Mac was released.

Click the Apple menu () at the top of your screen and choose About This Mac.


✅ Check the compatibility of your Mac hardware with newer versions of macOS software:

➡️ macOS 10.14 Mojave is compatible with the Macs listed here

➡️ macOS 10.15 Catalina is compatible with the Macs listed here

➡️ macOS 11 Big Sur is compatible with the Macs listed here

➡️ macOS 12 Monterey is compatible with the Macs listed here

➡️ macOS 13 Ventura is compatible with the Macs listed here

➡️ macOS 14 Sonoma is compatible with the Macs listed here


If your Mac is compatible with the OS upgrade, then this:

Update macOS on Mac - Apple Support 


Alternative Method–

➡️ Download the macOS upgrade installer app:

Click >   macOS 10.14 MojavemacOS 10.15 Catalina.

Once downloaded, double-click the “Install macOS…” app now found in the Applications folder to begin the upgrade.

Please see > How to download macOS - Apple Support.


❗️Do NOT upgrade

…until you have made a Time Machine or other backup of your startup drive.

Learn How to Back up your Mac with Time Machine


❗️– IMPORTANT – 

None of your old 32-bit apps will work in macOS Catalina or newer, including MS Office, Adobe Photoshop and many other older apps and drivers. This will require that you find 64-bit updates and/or replacement titles.

32-bit app compatibility with macOS High Sierra 10.13.4 and later - Apple Support


Use the free utility Go64 to check the 64-bit compatibility of your currently installed apps:

https://www.stclairsoft.com/Go64/



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Problem attempting to install Mac OS Sonoma 14.2.1

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