iPad not charging

I have an 11” iPad gen 3 that decided to not charge. Tried different cords and blocks but no change. Do I need a new charging port?

iPad Pro, iPadOS 17

Posted on Jan 18, 2024 3:46 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2024 4:07 AM

If you already tried (to no avail) the steps provided in this support article:--> Fix issues with charging , and if you already performed a "forced" restart of your iPad, as per these instructions: put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

  • On an iPad with a Home button: Press and hold the power button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


it could be a hardware (battery? charging port? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.


I suggest that you make an appointment (*) and have your device+charger+cable inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

3 replies
Question marked as Top-ranking reply

Jan 18, 2024 4:07 AM in response to tcphill

If you already tried (to no avail) the steps provided in this support article:--> Fix issues with charging , and if you already performed a "forced" restart of your iPad, as per these instructions: put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

  • On an iPad with a Home button: Press and hold the power button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


it could be a hardware (battery? charging port? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.


I suggest that you make an appointment (*) and have your device+charger+cable inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad not charging

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.