I bought an app with a 3 month subscription to try, but it is beyond useless and I want to request a refund. I am well within the 14 day window for “returning” the product, but the Apple support system shows the app as free (presumably because you pay for a subscription, not the app itself) so it says there is nothing to refund. I’m just going round in circles. Any advice on getting a refund would be welcomed. Thank you.
iPhone 14 Pro, iOS 17
Have you actually been charged for it?
If it had a free trial, has the free trial ended and renewed into a paid subscription?
If so, cancel the free trial / subscription if any was activated by following the steps in the support document linked below.
click here ➜ If you want to cancel a subscription from Apple - Apple Support
One that is done, and if you have already been charged, then contact Apple Support directly for a refund by clicking the link below.
click here ➜ Request a refund for a cancelled subscription - Apple Support
Have you actually been charged for it?
If it had a free trial, has the free trial ended and renewed into a paid subscription?
If so, cancel the free trial / subscription if any was activated by following the steps in the support document linked below.
click here ➜ If you want to cancel a subscription from Apple - Apple Support
One that is done, and if you have already been charged, then contact Apple Support directly for a refund by clicking the link below.
click here ➜ Request a refund for a cancelled subscription - Apple Support
What does the charge on your card appear as?
Unless it shows up as "apple.com/bill" it was not charged by Apple, so would not appear as a subscription on your Apple account.
If you subscribed directly through the app's website or other platform, then you would need to cancel it through there also.
Thanks so much for replying. My card has definitely been charged but the app isn’t shown as one of my subscriptions, so I can’t seem to get a refund as an app or as a subscription 🤦♀️
I’ll try that. Thank you for your help.
Getting app refund
