New M2 MacBook but Apple Music crashes as it loads, has never loaded

I have zero technical knowledge but the error reported is this:

Process: Music [2575]

Path: /System/Applications/Music.app/Contents/MacOS/Music

Identifier: com.apple.Music

Version: 1.4.2 (1.4.2)

Build Info: MusicDesktop-1004002083001~1

Code Type: ARM-64 (Native)

Parent Process: launchd [1]

User ID: 503

Date/Time: 2024-01-19 09:14:13.8934 +0000

OS Version: macOS 14.2.1 (23C71)

Report Version: 12

Anonymous UUID: 507C2A7D-CCEE-5288-E56A-A66035F58991

Sleep/Wake UUID: 7525323D-FE40-484A-B8AD-5BE12662672D

Time Awake Since Boot: 24000 seconds

Time Since Wake: 8321 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Music main Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000001, 0x000000018e81a560

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5

Terminating Process: exc handler [2575]

Plus much, much more

MacBook Air (M2, 2023)

Posted on Jan 19, 2024 1:17 AM

Top-ranking reply

turingtest2

Level 10

278,039 points

Posted on Jan 19, 2024 9:18 AM

Delete or rename the folder ~/Music/Music if it exists, where ~ is your user's home folder. Press and hold down option as you launch Music, use the create library option to make a new library called Music in the folder ~/Music.

tt2

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New M2 MacBook but Apple Music crashes as it loads, has never loaded

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