Can't access GMail account on my Mac using Mail

I use Mail on my iPhone XS iOS 17.2.1 and on my MacBook Air MacOS Monterey 12.7.2 to access 2 Gmail accounts.


Recently Mail on my Mac showed one of my accounts was offline although it was fine on my iPhone and via the web. Whenever I followed the instructions to correct it via Connection Doctor I end up with the message "400. That’s an error.

The server cannot process the request because it is malformed. It should not be retried. That’s all we know."


I eventually deleted the account on Mac Mail but am unable to add it again as I still get the same message.


I have tried contacting Google support at 650 253 0000 and the 844 # but the Bot just sends me down the same path and if I force it to get me to a human it rings forever with no answer.


I'd appreciate any help to fix my problem or tell me how to reach a live person at Google. Maybe I should just get an iCloud account for my mail but I dread all that it entails to change over.


MacBook Air 13″, macOS 12.7

Posted on Jan 19, 2024 5:56 PM

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Posted on Jan 27, 2024 9:03 AM

Had the same problem when I upgraded my wife's older MacBook Air to macOS 12.7.3 and Safari 17.3.

Something in Safari's security probably rejected a Google page's content.

I fixed it by:

  1. Download and Install Google Chrome
  2. Changed default browser to Chrome
  3. Repeated the Mail account login which now used Chrome. It worked.
  4. Changed default browser back to Safari. (In Safari preferences.) Optional.

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Question marked as Top-ranking reply

Jan 27, 2024 9:03 AM in response to ScotiaG

Had the same problem when I upgraded my wife's older MacBook Air to macOS 12.7.3 and Safari 17.3.

Something in Safari's security probably rejected a Google page's content.

I fixed it by:

  1. Download and Install Google Chrome
  2. Changed default browser to Chrome
  3. Repeated the Mail account login which now used Chrome. It worked.
  4. Changed default browser back to Safari. (In Safari preferences.) Optional.

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Can't access GMail account on my Mac using Mail

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