Software Crashing - Segmentation Fault 11 Help

Recently the PokerStars UK client software has been crashing within a minute or two of opening on my 2019 MacBook Pro. I have no other issues with the machine, ran a diagnostic check on the hardware which reported no issues.


I have also tried re-installing the app using app-cleaner and even re-installing the OS with no success.

I also tried running the app in safe mode and it gave the message 'Fatal Error Occurred', which does not pop up when it crashes normally.


This is the error report generated, any advice would be greatly appreciated!


Crashed Thread: 0 Dispatch queue: com.apple.main-thread


Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Codes: 0x0000000000000001, 0x0000000000000000


Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process: exc handler [2452]

MacBook Pro 15″

Posted on Jan 20, 2024 9:41 AM

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7 replies

Jan 20, 2024 9:47 AM in response to NVDFOX

By far the easiest way to cause poor performance, instability, overheating and crashing is to install ANY third-party speeder-uppers, Cleaners, Optimizers, or Virus scanners. or a VPN that you installed yourself. The main reason is that they are relentless in scanning your files, non-stop, looking for things virus-like patterns in Everything. When completed, they do it all again.


The idea that a third party, with no special knowledge of the inner workings of MacOS, can somehow find a simple way to protect your computer — that is not already being done by MacOS itself — suggests that the MacOS developers are somehow "holding out on you". That is absurd.


You should remove any and all (other than Apple built-in) virus scanners, speeder uppers, optimizers, cleaners, App deleters or VPN packages you installed yourself, or anything of that ilk.


Third-party file Sync-ers such as DropBox, BackBlaze, OneDrive, or GoogleDrive can ruin performance, but are not inherently dangerous.


Effective defenses against malware and ot… - Apple Community

Effective defenses against malware and ot… - Apple Community


<<. app cleaner >>


yeah, the needs to GO as well.



Jan 20, 2024 10:35 AM in response to NVDFOX

I did not see and Bad Actors listed or things like RAM shortages. Your added disks all appear to be full, but there is still plenty of space on the boot drive.


The app and its helpers crashed. But so did THIS, suggesting possible firmware revive may be needed:


2024-01-20 16:56:29 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/recoverylogd-2024-01-20-165551.ips Crash (12 times)


    First occurrence: 2024-01-20 16:55:51


How to revive or restore Mac firmware - Apple Support


we don't have any other clever solutions "in the can" ready to try.

If this does not stop, you will need to contact the software-maker and/or Apple support with this link:


Official Apple Support


.


Jan 20, 2024 10:01 AM in response to NVDFOX

download and run this little "discovery" Utility, Etrecheck. it is used many times a day for situations like this. it generates a pre-laundered (of any personally-identifiable information) report suitable for posting back to the forums.


Follow directions faithfully and SHARE the report to the System Clipboard, then Paste it into an "additional text" window in a reply on the forums.



How to use Etrecheck Pro for free



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Software Crashing - Segmentation Fault 11 Help

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