I can not download / redownload FREE apps.

To get this out of the way: I do not have any unpaid subscriptions or purchases.


I am a minor whose only form of payment can be an ACTIVE Vanilla Gift card that has $11 (So I can’t put in an official debit or credit card or try to go in Apple Cash or Paypal, unless if there is a way I can transfer my Vanilla Gift Card money into those two accounts). However, when I try to use that as a payment method, Apple says my payment method has been declined and that I must sign in with my Apple ID to ‘continue’ (To what? I don’t know!). Once I sign in, it continues to decline my payment method and asks me to sign in again and continues to repeat itself.


I just want to download and redownload some apps I KNOW are free (so I am literally not purchasing ANYTHING), but if it’s actually true that Apple isn’t even allowing me to do *that* until I have some form payment method (for absolutely nothing, because I don’t need to purchase anything), that is a real bummer.


I just want to know if there is anything I *could* do since I tried looking around here to see if anyone else has the same issue (which they do, but they’re usually 1-2 years old), but people keep saying the same thing like “Change / Remove / Add a new payment method” or “Check if you have an unpaid subscription” and I have *already* removed my payment method (The Vanilla Gift Card) and I’m trying to add it back but it keeps declining and I don’t have any unpaid subscriptions—so is there anything else that I am missing?

iPhone SE

Posted on Jan 20, 2024 11:01 AM

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Question marked as Top-ranking reply

Posted on Jan 20, 2024 11:43 AM

Apple's official support articles present multiple statements about requiring the presence of a payment method at times, even for free items. You do not always have to have one, but if you are encountering one of those situations then based on the documents I suspect you have no option but to enter a valid payment method if you wish to continue downloading. Read the support article Add a payment method to your Apple ID - Apple Support about how to do that. The payment method may not be charged if you also have account balance or the item is free, but the payment method has to be present. This next article lists valid payment methods for different countries but note that in this situation Apple Account balance alone apparently may not meet the requirement and you need to use another payment method until you find one that satisfies Apple's requirement (often a credit or debit card): Payment methods that you can use with your Apple ID - Apple Support .


I don't think Vanilla is included in that list.


If you have already entered a payment method, use the first link above to check it. If a message appears in red there is a problem with it. If the information is still correct and current, contact your financial institution. Also check this resource --> If your payment method is declined in the App Store or iTunes Store - Apple Support


* Ref.:

Add a payment method to your Apple ID - Apple Support

"To make purchases from the App Store and use subscriptions like iCloud+ and Apple Music, you need at least one payment method on file."

If you can’t download or update apps - Apple Support

- "You might need to have a payment method on file, even if the app that you want to download is free."

Remove a payment method from your Apple ID - Apple Support

- If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit.

- You might not be able to remove a payment method if you have a balance due.

Sign in with your Apple ID - Apple Support

- "When you sign in to the App Store and other media services for the first time, you might need to add a credit card or other payment information."

How apps, content, and subscriptions from Apple are billed - Apple Support

- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.

- Some subscriptions might not be charged to your Apple ID balance.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

"Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase."


You'll have to see if somebody else will either let you use their card or you need to join a Family Sharing group where your purchases are backed up by an Organizer's card. To learn how to join a Family Sharing group, read the section "Join a family group" in the document "Set up Family Sharing". This link will take you straight there --> Set up Family Sharing - Apple Support




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1 reply
Question marked as Top-ranking reply

Jan 20, 2024 11:43 AM in response to cyan50

Apple's official support articles present multiple statements about requiring the presence of a payment method at times, even for free items. You do not always have to have one, but if you are encountering one of those situations then based on the documents I suspect you have no option but to enter a valid payment method if you wish to continue downloading. Read the support article Add a payment method to your Apple ID - Apple Support about how to do that. The payment method may not be charged if you also have account balance or the item is free, but the payment method has to be present. This next article lists valid payment methods for different countries but note that in this situation Apple Account balance alone apparently may not meet the requirement and you need to use another payment method until you find one that satisfies Apple's requirement (often a credit or debit card): Payment methods that you can use with your Apple ID - Apple Support .


I don't think Vanilla is included in that list.


If you have already entered a payment method, use the first link above to check it. If a message appears in red there is a problem with it. If the information is still correct and current, contact your financial institution. Also check this resource --> If your payment method is declined in the App Store or iTunes Store - Apple Support


* Ref.:

Add a payment method to your Apple ID - Apple Support

"To make purchases from the App Store and use subscriptions like iCloud+ and Apple Music, you need at least one payment method on file."

If you can’t download or update apps - Apple Support

- "You might need to have a payment method on file, even if the app that you want to download is free."

Remove a payment method from your Apple ID - Apple Support

- If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit.

- You might not be able to remove a payment method if you have a balance due.

Sign in with your Apple ID - Apple Support

- "When you sign in to the App Store and other media services for the first time, you might need to add a credit card or other payment information."

How apps, content, and subscriptions from Apple are billed - Apple Support

- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.

- Some subscriptions might not be charged to your Apple ID balance.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

"Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase."


You'll have to see if somebody else will either let you use their card or you need to join a Family Sharing group where your purchases are backed up by an Organizer's card. To learn how to join a Family Sharing group, read the section "Join a family group" in the document "Set up Family Sharing". This link will take you straight there --> Set up Family Sharing - Apple Support




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I can not download / redownload FREE apps.

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