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iMac WiFi not working after upgrade to MacOS Monterey

Hello, I'm experiencing exactly the same problem as described here: https://discussions.apple.com/thread/253319036?=undefined&previousThread=253694107021&sortBy=best

and here: Wifi problems after Monterey OS upgrade. - Apple Community. After the upgrade to MacOS Monterey, WiFi on my iMac stopped working: the icon is grey with a line across it, and it's impossible to turn WiFi on from the system preferences. The problems began after I upgraded to the next version of Monterey around August - September 2023 with random disconnects and system preferences window hangs just like in the above threads. I have a late 2015 iMac model number 17, 1 currently running MacOs Monterey 12.7.2. No other devices on my WiFi network are having any problems. This includes 3 iPhones, 2 iPads and a MacBook Pro. I have tried everything to resolve the issue: restart the router, delete and reconnect to the wifi, call Apple support, visit an Apple store, reinstall the operating system, even wiped out the hard drive with zeros and installed the MacOs again, but the problem still persisted. Apple diagnostics both online and in-store didn't find any hardware issues. I know you might still say that the WiFi card is faulty, as suggested in the above mentioned threads, but it is not, and here is why. After I erased the hard drive in recovery mode, I installed the original MacOS that came with this Mac - El Capitan. WiFi was working fine again after I did this! Immediate connection to the same network, no drop outs, no symptoms whatsoever. However, after I upgraded to Monterey, WiFi was disabled again with a line across it. So, I'm 99.99% sure the problem is somewhere in the MacOS Monterey, or more specifically, in the versions after 12.6.7. I suppose so, because my partner has an exact same iMac 17,1 running version 12.6.7, and she has no problems with her wifi. As I said above, I began to notice the symptoms in August - September 2023, which was around the time versions 12.6.8, 12.6.9 and 12.7. came out. I am asking Apple Support to please take a serious look at this issue, as most likely it requires a software fix. I feel really sorry for the user who had to pay $500+ for replacing the WiFi card which probably wasn't faulty at all. With its supposedly high standards of customer satisfaction, I believe Apple should take care of this issue ASAP, in order to be fair to all the users, including those who have been loyal to the brand for many years.


iMac 27″

Posted on Jan 21, 2024 3:25 AM

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Question marked as Top-ranking reply

Posted on Jan 22, 2024 3:06 AM

Let me say up front, I am not a Hardware Expert


iMac (Retina 5K, 27-inch, Late 2015)


I believe this computer has a Builtin Bluetooth Module which is somehow, on the same Module as the Builtin Wifi chip


Though, the report is showing the Bluetooth is connected via a USB connection and thusly the Wifi


Do I have this correct that the computer is using a Wifi connection via a USB Connection Adapter ?


Should above assessment be incorrect, I am sorry about this truly


Perhaps a look in System Information located in Finder >> Go >> Utilities


Then, check both the Bluetooth category in Sidebar as well as the Wifi category


Do both hardwares appear in System Information


USB:


  USB30Bus


    Broadcom Corp. - Bluetooth USB Host Controller


    Apple Inc. - FaceTime HD Camera (Built-in)




   


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Jan 22, 2024 3:06 AM in response to Mxr1L

Let me say up front, I am not a Hardware Expert


iMac (Retina 5K, 27-inch, Late 2015)


I believe this computer has a Builtin Bluetooth Module which is somehow, on the same Module as the Builtin Wifi chip


Though, the report is showing the Bluetooth is connected via a USB connection and thusly the Wifi


Do I have this correct that the computer is using a Wifi connection via a USB Connection Adapter ?


Should above assessment be incorrect, I am sorry about this truly


Perhaps a look in System Information located in Finder >> Go >> Utilities


Then, check both the Bluetooth category in Sidebar as well as the Wifi category


Do both hardwares appear in System Information


USB:


  USB30Bus


    Broadcom Corp. - Bluetooth USB Host Controller


    Apple Inc. - FaceTime HD Camera (Built-in)




   


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Jan 27, 2024 4:15 PM in response to Mxr1L

I'm having the same problem I have one damage A1502 2015 Mac Pro and one fully working and just bought third from eBay and all three are doing the same this is a bug that apple put there to fore people to update to new Mac books because this has been there for a year now, The only way I found to help the problem on bigsur was to connect to 5ghz then switch between the two I'm on here now but on 5ghz if it plays up switch to 2.4ghz but it is about time apple sorted this out as I have two MacBooks that have 1tb hdd i7 process and 16gb of rams so very capable Macs and I don't want to get rid of them sort it out apple please

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Jan 22, 2024 2:08 AM in response to PRP_53

Hi PRP_53,


Thank you so much for the reply and guidance. The issue was still present after restarting in safe mode and logging as a dummy user. Please the Etrecheck report attached.

EtreCheckPro version: 6.8.4 (68040) Report generated: 2024-01-22 10:02:47 Download EtreCheckPro from https://etrecheck.com Runtime: 2:09 Performance: Excellent Problem: Other problem Description: Unable to turn on WiFi after upgrade to MacOs Monterey, probably versi on 12.6.8. Major Issues: Anything that appears on this list needs immediate attention. Security updates disabled - Security updates are disabled. This computer is at risk of malware infection. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Vintage hardware - This computer may be considered vintage. Limited permissions - More information may be available with Full Disk Access. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) Status: Vintage iMac Model: iMac17,1 4 GHz Quad-Core Intel Core i7 (i7-6700K) CPU: 4-core 32 GB RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1867 BANK 0/DIMM1 - 8 GB DDR3 1867 BANK 1/DIMM0 - 8 GB DDR3 1867 BANK 1/DIMM1 - 8 GB DDR3 1867 Video Information: AMD Radeon R9 M395X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 121.12 GB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (21.36 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (273 MB used) disk2s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk2s4 - VM (APFS) [APFS VM] (1 MB used) disk2s5 (APFS) [APFS Container] (15.42 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk2s6 - Update (APFS) (938 KB used) disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 2.00 TB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (21.36 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (273 MB used) disk2s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk2s4 - VM (APFS) [APFS VM] (1 MB used) disk2s5 (APFS) [APFS Container] (15.42 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk2s6 - Update (APFS) (938 KB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 21.36 GB Shared values Size: 2.12 TB Free: 2.07 TB Available: 2.08 TB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 273 MB Shared values Size: 2.12 TB Free: 2.07 TB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 1 MB Shared values Size: 2.12 TB Free: 2.07 TB disk2s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 15.42 GB Shared values Size: 2.12 TB Free: 2.07 TB Available: 2.08 TB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 938 KB Shared values Size: 2.12 TB Free: 2.07 TB USB: USB30Bus Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) Focusrite A.E. Ltd - Launchkey MK2 61 Focusrite - Scarlett 2i2 USB Network: Interface en0: Ethernet Interface en1: Wi-Fi Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 System Software: macOS Monterey 12.7.2 (21G1974) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Security Updates: Disabled Antivirus software: None! System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 209 Apple tasks [Running] 134 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 208 Apple tasks [Running] 132 Apple tasks Launch Daemons: [Not Loaded] com.apple.installer.cleanupinstaller.plist (Not signed - installed 2024-01-21) Executable: /macOS Install Data/Locked Files/cleanup_installer [Running] com.focusrite.ControlServer.plist (Focusrite Audio Engineering Ltd. - installed 2023-12-19) Command: /Applications/Focusrite Control.app/Contents/Library/LoginItems/FocusriteControlServer.app/Contents/MacOS/FocusriteControlServer daemon User Launch Agents: [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-01-21) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-01-21) <Empty> [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-01-21) <Empty> User Login Items: [Not Loaded] FocusriteControlServer (Focusrite Audio Engineering Ltd. - installed 2024-01-21) Modern Login Item /Applications/Focusrite Control.app/Contents/Library/LoginItems/FocusriteControlServer.app [Loaded] StartUpHelper (Spotify - installed 2024-01-15) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Applications: 350 apps 14 x86-only apps One unsigned app App Extensions: Notification providers: ServiceExtension - /Applications/WhatsApp.app Plugins: Intents - /Applications/WhatsApp.app QuickLook Previews (legacy): LogicXQLGenerator - /Applications/Logic Pro X.app com.apple.logicx.project *.logicx Backup: Time Machine information is limited without Full Disk Access Destinations: T**********e [Network] (Last used) Performance: System Load: 1.97 (1 min ago) 4.08 (5 min ago) 2.61 (15 min ago) Nominal I/O usage: 0.00 MB/s File system: 15.48 seconds Write speed: 629 MB/s Read speed: 1828 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 2 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 12.26 % (Etresoft, Inc.) WindowServer 4.24 % (Apple) com.apple.WebKit.WebContent (4) 1.86 % (Apple) kernel_task 1.04 % (Apple) Spotify 0.56 % (Spotify) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) MTLCompilerService (13) 1.31 GB (Apple) EtreCheckPro 771 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (4) 416 MB (Apple) Spotify Helper (Renderer) 363 MB (Spotify) mds_stores 207 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Spotify 475 KB / 10 KB (Spotify) mDNSResponder 341 KB / 50 KB (Apple) apsd 15 KB / 29 KB (Apple) trustd 32 KB / 4 KB (Apple) com.apple.WebKit.Networking 4 KB / 8 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) Safari 2 (Apple) Spotify 1 (Spotify) com.apple.WebKit.WebContent (4) 1 (Apple) FocusriteControlServer 0 (Focusrite Audio Engineering Ltd.) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 20.79 GB Used RAM: 7.08 GB Cached files: 4.14 GB Available RAM: 24.92 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2024-01-20 OS X 2024-01-21 Chinese Word List Update (4.22) 2024-01-21 Core Suggestions Configuration Data (1.0) 2024-01-21 Incompatible Kernel Extension Configuration Data (11.6.1) 2024-01-21 Gatekeeper Configuration Data (181) 2024-01-21 MRTConfigData (1.93) 2024-01-21 XProtectPlistConfigData (2179) 2024-01-21 CoreLSKD Configuration Data (8) 2024-01-21 CompatibilityNotificationData (1.0.5) 2024-01-21 Device Support Update 2024-01-21 Digital Camera RAW Compatibility Update (6.21) 2024-01-21 iTunes Device Support Update 2024-01-21 Mac App Store Update for OS X El Capitan 2024-01-21 Remote Desktop Client Update (3.9.3) 2024-01-21 Security Update 2018-004 (10.11.6) 2024-01-21 iTunes (12.8.2) 2024-01-21 macOS Monterey (12.7.2) 2024-01-21 macOS 12.7.2 (12.7.2) 2024-01-21 Safari (17.2.1) 2024-01-21 Focusrite Control (3.17.0) 2024-01-21 ‎WhatsApp (24.1.77) 2024-01-21 Logic Pro (10.7.9) Clean up: /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist /macOS Install Data/Locked Files/cleanup_installer Executable not found Diagnostics Information (past 60 days): 2024-01-21 08:41:36 com.apple.WebKit.WebContent Crash (2 times) First occurrence: 2024-01-21 08:41:24 Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent Details: Bundle controller class: BrowserBundleController 2024-01-20 14:13:49 quicklookd.app Crash First occurrence: 2024-01-20 14:13:51 Executable: /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd.app End of report


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Jan 21, 2024 8:19 AM in response to Mxr1L

If you believe the issue is specific to Monterey of any version including the current 12.7.3.


To avoid the question / answer and question answer scenario


Suggest the User starts with the Top Suggestion and test. 


Thereafter,  move down to the next and test again. 


Keep on going in the Order that they have been presented or until you reach the Final Suggestion 


Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


Does the issue present in this mode ?


Sometimes a Safe Boot followed by a Normal Boot will just put things right.


If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


Download the Application Etrecheck directly from the Developer.


The Application is Not a " Silver Bullet "  and is  only a tool to examine the Hardware / Software used on this computer 


This is a Diagnostic Tool that makes no changes to the computer Hardware / Software used on this computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<


Using EtreCheck

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Jan 22, 2024 4:50 AM in response to Mxr1L

Sorry for sending you down the wrong " rabbit hole "


In this instances suggest


Reset the SMC of your Mac and perform this action 3 x consecutively


While you are at it


Reset NVRAM on your Mac. and perform this action 3 x consecutively


Should neither of the 2 above not resolve this issue


Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions


Make an Appointment at the Apple Genius Bar


Call 1 800 MyApple and have them evaluate the computer


All Other Areas


 Contact Apple for support and service





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Jan 22, 2024 2:59 PM in response to PRP_53

Hi, I've reset the SMC and NVRAM 3 times consecutively as you suggested, but it didn't help. As for the Professionals' help - I've been down that path, and it wasn't helpful at all. I took my iMac to the Genius Bar, and they ran the tests, but couldn't find any hardware issues. Still, their verdict was: "Your WiFi card is faulty, get a replacement or a USB dongle." I'm not going to do that now that I know that my WiFi card isn't faulty. It worked fine after the clean reinstall of El Capitan, as you may remember. Any other ideas/suggestions?

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Jan 29, 2024 11:03 AM in response to BDAqua

Hi BDAqua,


I deleted /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist, restarted, then reinstalled Monterey 12.7.3, but it didn't help. The WiFi icon still has a line across it, and it's impossible to turn it on.

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Mar 29, 2024 10:14 AM in response to Mxr1L

Hey! Did you try or find a wifi dongle that worked? My mom is having this issue with her MacBook (2016), since the 12.7.4 update, the wifi card died a few years ago so she had a dongle, but it stopped working with the latest update and I’m not finding anything that seems to be compatible with this software… trying to get her the least expensive/time consuming solution. Thanks! A

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iMac WiFi not working after upgrade to MacOS Monterey

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