connect not working

its connected to internet but still not working, can’t search anything, text anyone, or even download anything

MacBook Air, macOS 14.2

Posted on Jan 21, 2024 7:39 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 21, 2024 1:47 PM

You have provided no useful specifics for us to evaluate and respond to. There are a number of questions which may first be addressed, such as:

  • Is it connected to the internet via Wi-Fi or Ethernet?
  • Have you confirmed that System Settings shows that you are correctly connected?
  • Did anything occur prior to this problem which may have caused the change?
  • If connected via Ethernet, have you confirmed that the cable and connection is sound? You might try connecting with a different cable.
  • If the problem is in the modem, sometimes restarting it to reset it solves the problem.
  • I am assuming that you cannot use your browser to access the internet. Are emails no longer working as well?

I suggest you click on the link below, read the information there and then respond.

 Writing an Effective Apple Support Communities Question - Apple Community

1 reply
Question marked as Top-ranking reply

Jan 21, 2024 1:47 PM in response to malaysia149

You have provided no useful specifics for us to evaluate and respond to. There are a number of questions which may first be addressed, such as:

  • Is it connected to the internet via Wi-Fi or Ethernet?
  • Have you confirmed that System Settings shows that you are correctly connected?
  • Did anything occur prior to this problem which may have caused the change?
  • If connected via Ethernet, have you confirmed that the cable and connection is sound? You might try connecting with a different cable.
  • If the problem is in the modem, sometimes restarting it to reset it solves the problem.
  • I am assuming that you cannot use your browser to access the internet. Are emails no longer working as well?

I suggest you click on the link below, read the information there and then respond.

 Writing an Effective Apple Support Communities Question - Apple Community

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

connect not working

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