Dispute a charge

How do I dispute a duplicate charge

iPhone 13 Pro Max, iOS 17

Posted on Jan 22, 2024 7:23 PM

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Question marked as Top-ranking reply

Posted on Jan 23, 2024 4:50 AM

If you're only seeing this on a card statement, check you haven't subscribed to the same service twice, once through Apple and a second time directly with the service provider. E.g., Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Join Apple Music - Apple Support - "Make sure to join Apple Music through either Apple or your mobile phone service provider, so that you're not charged by both."


Click on this link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> If you don't recognize a charge - Apple Support Note, if you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under your purchase history or subscriptions. Ask family members about those or check the email receipts Apple sends you for any purchase charged to your Apple Account.


If you need further assistance contact Apple; start here --> Billing & Subscriptions --> https://getsupport.apple.com/?PGF=PGF63006


3 replies
Question marked as Top-ranking reply

Jan 23, 2024 4:50 AM in response to Tiggermom39

If you're only seeing this on a card statement, check you haven't subscribed to the same service twice, once through Apple and a second time directly with the service provider. E.g., Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Join Apple Music - Apple Support - "Make sure to join Apple Music through either Apple or your mobile phone service provider, so that you're not charged by both."


Click on this link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> If you don't recognize a charge - Apple Support Note, if you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under your purchase history or subscriptions. Ask family members about those or check the email receipts Apple sends you for any purchase charged to your Apple Account.


If you need further assistance contact Apple; start here --> Billing & Subscriptions --> https://getsupport.apple.com/?PGF=PGF63006


Jan 22, 2024 9:01 PM in response to Tiggermom39

Tiggermom39 wrote:

How do I dispute a duplicate charge

Dispute a charge to your Apple Card

  1. On your iPhone, open the Wallet app. ... 
  2. Tap Apple Card.
  3. Under Latest Transactions, find and tap the transaction that you want to dispute.
  4. Under Transaction History, tap the transaction again.
  5. Tap Report an Issue.
  6. Select the issue that you're experiencing, then tap Continue.

More items...


Dispute a charge to your Apple Card

Jan 22, 2024 9:01 PM in response to Tiggermom39

How to see what you've been charged for

  • To see your purchase history, go to reportaproblem.apple.com.
  • Sign in with your Apple ID.
  • A list of purchases will appear. To see family members' purchases, select the Apple ID button and choose a family member.
  • To see the full receipt, including tax, tap or click the date.


If you don't recognise a charge - Apple Support (IN)



Report an unknown transaction or dispute a charge. On your iPhone, open the Wallet app and tap Apple Card. Scroll down and tap the transaction that you want ...


If you see an Apple Services charge you don't recognize on ...



Unknown Charge?

  1. App Purchase
    1. Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
    2. If you have an issue with an app on the App Store or billing --> Request a refund for an App Store or iTunes Store
  2. Subscriptions
    1. You may view a subscription to an app --> See or cancel your subscriptions - Apple Support
    2. You can also request a refund for a recent renewal of an in-app subscription purchase 



Avoid accidental purchases

  1. If it is your device then, please --> Use Guided Access with iPhone, iPad, and iPod touch - Apple ... before handing over a device to a child.
  2. If it is your child's device then in the future, enable the Ask to Buy feature --> Request and make purchases with Ask to Buy - Apple Support



It could be Phishing


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Dispute a charge

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