You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

User profile for user: amor19
amor19 Author
User level: Level 1
38 points

What to do when a refund request is denied on the App Store?

Hi! I hope you can help me with this situation. I requested a refund few days ago and now it say’s its not eligible to refund. So i submit a “review a decision” but still got denied.


So here’s the situation, my little cousin bought the 3 game apps and automatically deducted on my account. When I request a refund I picked the “a child/minor” option but still got denied. I don’t know what to do. Please I really do need a refund because that money is very important to me.


[Re-Titled by Moderator]

Posted on Jan 23, 2024 4:36 AM

Reply
Question marked as Top-ranking reply
User profile for user: jowena23
jowena23
User level: Level 1
32 points

Posted on Jul 18, 2024 8:17 AM

Please help me get back my money. The decision is very unfair. Apple said it was not eligible for refund when in fact I never use that app and that app never existed already from my device still it purchase the subscription without my knowledge. Pleade be fair to us. We needed that money. Please help me it was a big money you took from me.

View in context

Similar questions

38 replies

What to do when a refund request is denied on the App Store?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up