Lightning port broken in warranty - repair refused

Accidental damage is not covered under Apple Warranty. It has never been covered. How your charging port became damaged could have happened from the fall. But the fact remains Apple would not attempt to service the port on a phone whose back is shattered. Which leaves with the two options I posted above.

Pay for an Out of Warranty replacement OR

Buy a new iPhone

Not sure what dueto is, but if you are saying the back of the phone is shattered, they denied your service under warranty because the phone is damaged, beyond just the lightning port. If there is other damage on an iPhone, Apple won't fix something else under warranty. The phone is damaged. It's that simple. Showing us a very grainy picture of the port really won't help you or change the outcome.

Your options are to pay for an Out of Warranty replacement phone or buy a new iPhone.

krizNafets wrote:

Showing us a very grainy picture of the port really won't help you or change the outcome.

I think it really helps understanding the problem of the pin missing that causes the problem. But i understand this ripped you of the opportunity to tell me "it has waterdamage due to the broken back". As for the quality, i will invest in a better digital microscope, so you get prettier pictures.

It doesn't help anything at all. It is completely irrelevant. your phone is physically damaged. The warranty is void. You either pay for repair/replacement, or you recycle it and move on.

One of the main reasons Apple will not do a warranty repair on a phone with other damage is because it is likely that the phone will become more damaged when they try to do the warranty repair. If the back is already shattered, it's likely to just fall to pieces when they take the back off to repair the port. You could end up with an unusable phone. Apple is not going to take responsibility for that.

Also, if the phone shows signs of damage, since Apple wasn't around when it happened, they can't say for certain exactly what happened or how it might have affected the port.

Sorry, but the lightning port did not break on its own. It was broken in the fall that damaged the back of the phone. Even if the back of the phone was not damaged, damage to the port is not going to be covered under the warranty.

Doesn't matter whether you think it is "defective" or not. The fact is that the warranty was voided completely when the device was physically damaged.

This is not difficult. If the port was not damaged, then a non-functioning port would be covered under the warranty. My wife's iPad was covered when the lightning port failed, no questions asked.

The port was damaged. It does not matter how.

krizNafets wrote:

Showing us a very grainy picture of the port really won't help you or change the outcome.

I think it really helps understanding the problem of the pin missing that causes the problem. But i understand this ripped you of the opportunity to tell me "it has waterdamage due to the broken back". As for the quality, i will invest in a better digital microscope, so you get prettier pictures.

Sure go buy a digital microscope and show us the picture. Which won't help you in ANY way. We aren't Apple. We are ALL users on this user to user only forum. We can't override Apple's decision on your warranty request. And we've explained to you WHY it was denied.

Hello~ You are punishing the messengers here….who are all in fact a pretty smart bunch. I think this has been well explained myself.

~Katana-San~