No notification sound on iMessage - 2 iPhones with same Apple ID

We have 2 iPhones with different phone #'s using the same Apple ID. When we send a message between these phones, the message goes through but there is NO SOUND notification. The banner and badge notification does work. I think it's because I'm using the same Apple ID on both phones. Is this correct? And if so is there a way to get the sound notifications to work? BTW, sound notifications do work on messages received from other people. Thank you.

Posted on Jan 24, 2024 3:30 PM

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Question marked as Top-ranking reply

Posted on Jan 24, 2024 3:46 PM

Yes, sharing an Apple ID with another person is fraught with issues. Stop doing so and do what Apple has recommended for years. Another senior member of the forum (Lawrence Finch) put this together to help you undo what you've created by sharing an Apple ID:


Here is the whole procedure:


  • If you don’t have a recent backup, create one on your computer or in iCloud (just for security, you probably won’t need it)→How to back up your iPhone, iPad, and iPod touch - Apple Support
  • Go to Settings/[apple ID name] and tap Sign Out
  • If you sync to iCloud you will be asked if you want to keep the content that syncs; say yes
  • Tap to create a new Apple ID
  • If you sync to iCloud, go to Settings/Apple ID name]/iCloud and turn on the switches for items you want to sync.
  • Log in to the same email accounts you had on the shared Apple ID if they have logged out (they probably did not, unless one of them was an iCloud email address)


Contacts, Calendars, Notes, and Reminders sync to email accounts, so if you are logged in you will still have all of them. You will also still have all photos.


Next, decide who will be the family “organizer” and have that person set up Family Sharing→Set up Family Sharing - Apple Support


You can share all previous and future purchases; here is more information on that→Share with your family - Apple Support



6 replies
Question marked as Top-ranking reply

Jan 24, 2024 3:46 PM in response to shaker8888

Yes, sharing an Apple ID with another person is fraught with issues. Stop doing so and do what Apple has recommended for years. Another senior member of the forum (Lawrence Finch) put this together to help you undo what you've created by sharing an Apple ID:


Here is the whole procedure:


  • If you don’t have a recent backup, create one on your computer or in iCloud (just for security, you probably won’t need it)→How to back up your iPhone, iPad, and iPod touch - Apple Support
  • Go to Settings/[apple ID name] and tap Sign Out
  • If you sync to iCloud you will be asked if you want to keep the content that syncs; say yes
  • Tap to create a new Apple ID
  • If you sync to iCloud, go to Settings/Apple ID name]/iCloud and turn on the switches for items you want to sync.
  • Log in to the same email accounts you had on the shared Apple ID if they have logged out (they probably did not, unless one of them was an iCloud email address)


Contacts, Calendars, Notes, and Reminders sync to email accounts, so if you are logged in you will still have all of them. You will also still have all photos.


Next, decide who will be the family “organizer” and have that person set up Family Sharing→Set up Family Sharing - Apple Support


You can share all previous and future purchases; here is more information on that→Share with your family - Apple Support



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No notification sound on iMessage - 2 iPhones with same Apple ID

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