Unable to create Apple Cash account because Apple Let Someone Use my SSN

I recently joined team iPhone after using an Android for 5

years. I immediately went to create my Apple Cash account, just to be greeted

with a restricted account saying, "You already have another verified Apple

Cash account". This has been an ongoing issue for over a month now, and

phone support has not helped AT ALL. Three times, I've been told my case number

did not exist over the course of 20 phone calls I've made to get this issue resolved.


I was told that someone entered the last 4 digits of their

SSN incorrectly using mine instead, and was able to create the account anyway.

I have provided my FULL social security number, home address, AND my new Texas

ID front & back that no one could have possibly used and STILL get

restricted.


No one has sent a follow-up email, no one has contacted me,

no one has elevated this special case, I've been told that my case numbers did

not exist, and now we're close to February making this issue ongoing for almost

TWO months.


This is incredibly frustrating and infuriating. Apple Cash

is 1 of 4 reasons why I decided to move from Android, and I am extremely disappointed

thus far. If someone could PLEASE help me resolve this issue, please notify me.

I have EVERYTHING to prove my identity.

iPhone 15 Pro

Posted on Jan 25, 2024 2:35 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2024 2:47 PM

Sounds like you’ve been talking to a combination of both Apple Support and Green Dot support.


Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552.


https://applecash.greendot.com/termsconditions/


Please post a reply, I’ll probably have a follow question or possible solution.

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3 replies
Question marked as Top-ranking reply

Jan 25, 2024 2:47 PM in response to Yammmc

Sounds like you’ve been talking to a combination of both Apple Support and Green Dot support.


Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552.


https://applecash.greendot.com/termsconditions/


Please post a reply, I’ll probably have a follow question or possible solution.

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Unable to create Apple Cash account because Apple Let Someone Use my SSN

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