Phone died now won't do anything

Question

Phone died now won't do anything

My daughter's phone died a couple days ago. She charged it soon as she got home. The phone powered back on, but now the screen wont do anything. An it still registering as it out of battery. But it is fully charged an turned on. We've tried the volume up volume down then holding the side key til the phone restarts. We've done this multiple time. The phone still will not do anything. It an I phone 12. Had it for 3 months. Has anyone else experienced this problem. If so how did yiu fix it.

iPhone 7, iOS 15

Posted on Jan 28, 2024 2:52 PM

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Answer 1

Limnos

Level 10

410,676 points

Jan 28, 2024 2:55 PM in response to Keiraflournoy06

Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations

How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID

or:

Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support

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