G90 Genesis CarPlay Dropping Disconnecting

I'm reaching out for assistance regarding a recurring issue with CarPlay in my 2021 Genesis G90, I had this issue since the first day.

This G90 model requires a USB cable connection for CarPlay functionality. Despite using three different original Apple cables and testing with both an iPhone 13 Pro and a newly purchased iPhone 15 Pro, the problem persists.

Issue Details:

  • CarPlay connects for only a few seconds to a maximum of 10 minutes before disconnecting.
  • This issue has been consistent for over two years with the iPhone 13 Pro and continues with the new iPhone 15 Pro.
  • To isolate the problem, I tested the same phones and cables in a loaner G80 Genesis vehicle and in other car brands, where CarPlay worked flawlessly every time.
  • The Genesis dealership has attempted to resolve this issue on seven occasions without success.

Given the troubleshooting steps I've taken and the dealership's efforts, it seems the problem might be specific to my vehicle. I'm curious to know if anyone else has experienced similar issues with CarPlay in their Genesis G90 or has any suggestions for a solution.


Thank you for any help or insights you can provide.

Posted on Jan 29, 2024 8:06 AM

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G90 Genesis CarPlay Dropping Disconnecting

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