The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I’m having issues with my Face ID
iPhone 11, iOS 16
If you can explain specifically what kind of issues, it'll be helpful. Usually the best option is to delete and re-configure the Face ID and it does work well. Follow the instructions from the app, make sure face is well lit, bright and clear.
Verify that you are on the latest version of iOS. (iOS 17.3)
Another good feature with Face ID. Say you want someone else in the family to be able to access the device, but not want to share the code, which can be compromised. Apple iPhone allows multiple Face ID setup, so you can use one for your face and other for someone else who you want to give the access to. Helps in many other different scenarios as well.
I’m having issues with my Face ID
