Can't Add Email Account on iPhone

Question

D——— Author

Level 1

9 points

Can't Add Email Account on iPhone

I am trying to add my email account to iPhone but am getting error messages. I followed the steps as:

Settings

Mail

Accounts

Add Account

Other

Add Mail Account

Entered in details (Name, email address, password, description)

It will 'think' with a spinning 'wheel' beside "Verifying" at the top. After a little bit will get a message:

"Cannot Connect Using SSL

Do you want to try setting up the account without SSL?

Yes No"

When "Yes" is selected it will do the same thing over again. When "No" is selected it goes to a screen with "IMAP" and "POP" at the top, when either one is selected the screen doesn't change (Normally the POP screen should show more information). It will only show the info for IMAP and all information entered is correct.

I just updated the phone to the latest iOS last night and am getting the same messages before and after the update.

Just wondering if anyone else has had this problem and knows of a fix.

iPhone 13, iOS 17

Posted on Jan 31, 2024 5:57 AM

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Answer 1

Top-ranking reply

D——— Author

Level 1

9 points

Jan 31, 2024 10:42 AM in response to D———

So I kind of hate to admit this but I figured out the issue and thought I would share it so someone else doesn't make the same silly mistake that I did.

If you have VPN on make sure you turn it off when entering in the email details. Once it is entered the VPN can be turned on and all is good.

Thanks for the help, it is appreciated.

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Answer 2

D——— Author

Level 1

9 points

Jan 31, 2024 7:40 AM in response to ProustGiulio

I did and they said everything is working on their end. I have other email accounts with the same provider and are on my phone and they are working fine so it can't be the providers servers (or else they all would not be working).

Their suggestion is there might be a problem with the iOS, but that is up to date.

Reply

Answer 3

ProustGiulio

Level 10

209,952 points

Jan 31, 2024 8:16 AM in response to D———

Three basic troubleshooting steps to perform (test after each attempt):

A) Try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).

B) If you can, check your battery status in Settings>Battery>Battery Health & Charging>Maximum capacity. If it is close to 83-80%, have it replaced as soon as possible, since it might have unpredictable behavior.

C) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup

If the issue still persists, I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service , or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it: