Bad mood, rudeness at Boca Town Center Store

Good afternoon, my mom got an appointment for a phone repair at Boca Town Center Apple Store at 12:45 today. She arrived on time and try to check-in with the lady at the front door. She was totally rude with her, my mom was confused thing the appointment was under my name, in fact was in her name. The lady didn’t try that look for her name. I arrived exactly 5 minutes after the appointment, when I spoke with my mom she was really shocked the way the lady spoke with her. In order to break the ice and just get the problem solve I spoke with the same person smiling and being gentil. She told me that my appointment was canceled. I respectfully asked way, if my mom was here at the right time and I was only 5 minutes late. I was trying to understand if this is standard or she cancelled the appoint on her end after being disrespectful with her.

She said that I was 20 minutes late which was totally not true, and the system automatically cancel the appointments after that. I was 5 minutes late and I staid waiting 2 feet’s in front of her waiting to be called by her while she was attending another client.

I ask to speak with the manager which also treated me exactly the same way. He also said that I was lying. So I asked to confirm on the cameras if he had any doubts and that I’m not a liar.

Its absurd had to defend my honesty at Apple Store and being treated like that.

I don’t want to said what I thing it was because we live in a very difficult world right now, but I respectfully ask apple to take a look on the cameras and ask for this both employees be a little more inclusive and treat EVERYONE on the same way.

I remember the day when smiling was a requirement to work in this place.

The event happened and Boca Raton Town Center Store on January 31st exactly 12:45 I was wearing a blue shirt and blue short.

thank you