I want to add a new card to my apple wallet and it's asking me to verify. However, it keeps sending verification code to my old number which I already deactivated. How can I change the phone number for verification.
iPhone XS, iOS 16
The issuing bank or the 3rd party service the bank uses has the old number. Please use the phone number on the back of the card to contact the card servicer and update your phone number.
I’ve provided additional information to help with the understanding of the issue you’re facing. Not sure it’ll help the bank though.
>>Adding additional verification
A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file. A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch app. For customer service or verification using an app, the issuer performs their own communication process.<<
Adding credit or debit cards to Apple Pay - Apple Support
The issuing bank or the 3rd party service the bank uses has the old number. Please use the phone number on the back of the card to contact the card servicer and update your phone number.
I’ve provided additional information to help with the understanding of the issue you’re facing. Not sure it’ll help the bank though.
>>Adding additional verification
A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file. A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch app. For customer service or verification using an app, the issuer performs their own communication process.<<
Adding credit or debit cards to Apple Pay - Apple Support
Cannot change phone number for new card verification on apple wallet
