Previous 1 2 Next 18 Replies Latest reply: Apr 29, 2012 2:26 AM by fmpasia
Sixxor Level 1 Level 1 (0 points)
Hello, my new iphone 4 will not rotate screen when using al applications that have that capability. such as calculator and safari. I've tried to shake it very hard when the calculator is open, and then it will rotate but go back again. I dont know if this issues came with 4.0.2 since i upgraded the phone before i started to use it.

So please anyone have a good explination for this?
i dont wont my first apple experience to be a bad one

ps. the rotate lock is NOT on

PC, Windows 7
  • Kwopau Level 4 Level 4 (1,725 points)
    Have you tried a hard reset? Hold the home button and the sleep/wake button until the apple logo appears (ignore the red slider).

    If that did not fix the issue, then try restoring your iphone to it's factory settings and and restore from back up there.
  • Sixxor Level 1 Level 1 (0 points)
    just tried that. No luck =( i have restored it several times already but that does not seem to fix anything either
  • Kwopau Level 4 Level 4 (1,725 points)
    if nothing else, then call apple or make an appointment at your local apple store and see if you can get a replacement. Seems like the accelorometer is dead or something.
  • Sixxor Level 1 Level 1 (0 points)
    Alright, thanks for the response
  • Roger Cuthbert Level 2 Level 2 (165 points)
    If you have a circle with an arrow showing on the top line you have locked it to not rotate in the portrait mode. To unlock double click the home key to display the apps running and drag to the right to reveal the iPod controls. To the left of these is the icon to unlock the mode.
  • Kwopau Level 4 Level 4 (1,725 points)
    Roger Cuthbert wrote:
    If you have a circle with an arrow showing on the top line you have locked it to not rotate in the portrait mode. To unlock double click the home key to display the apps running and drag to the right to reveal the iPod controls. To the left of these is the icon to unlock the mode.


    the OP did mention that the lock was not on.
  • NBAKingzFan10 Level 1 Level 1 (0 points)
    Not that you need reassurance, but I can confirm that Kwopau may be right. My friend had the same problems with his i4. He took it to the genius bar, and apparently they told him that the unit was damaged in shipping causing the accelerometer to malfunction or not function properly, if at all. Hopefully a trip to the local Apple store will sort out any mishaps with your phone.

    Best of luck
  • macguy90 Level 1 Level 1 (60 points)
    Based on the info you gave us, your best option is to take it to your nearest Apple Store or call Apple Support.
  • Sixxor Level 1 Level 1 (0 points)
    ok, thank u guys so much for the help. little sad my first iphone is a broken one
  • RBT Data Level 1 Level 1 (0 points)
    your a champion, the arrow with a circle fixed my problem.

    thanks
  • iBagwan Level 2 Level 2 (350 points)
    Does auto rotation not work in all your apps or just a certain app. If it works in mail and Safari but not another app, it may be the app. Just delete the app and reload it. Don't worry when you go to download it again it, you won't be charged for it. It will tell you that you all ready paid for it and start loading. If that does not solve the issue then make an appointment at the local Apple Store and you get a brand new iPhone!
  • ar7fu1 d0dg3r Level 1 Level 1 (0 points)
    I have been having the same problem since I installed the latest OS update (4.1?) auto rotate works in mail, calculator, stocks; everything but Safari. I checked the orientation lock and it is off. I even tried turning it on and off again. Not sure what is going on. Anyone else having this issue? Not sure what to do!?
  • paulcb Level 6 Level 6 (19,095 points)
    Try Resetting your iPhone by pressing the home and sleep buttons until you see the Apple logo, +ignoring the slider+. Takes about 5-15 secs of button holding and you won't lose any data or settings. Note that this is different from a Restart.
  • ar7fu1 d0dg3r Level 1 Level 1 (0 points)
    The reset worked for my problem. Could have sworn I had tried that already; guess not. Thanks for the suggestion/goading to try it again Paul.
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