Apple TV image problems with 120HZ tv

Hello,

I have a 120 HZ OLED Philips tv and I am convincing problems with the image of the tv when I use my 4K apple TV. I bought several cables to check if the cables are te problem, but I still having problems with the image.

It is most visible in the subtitles of a movie. Its like the text is glitching, flikkering or I don't know how I should describe it.

I am wondering if it is because the apple tv doesn't support 120 HZ.

Anyone else having the same problem?

Apple TV 4K (3rd generation)

Posted on Feb 1, 2024 8:40 AM

Reply

Similar questions

4 replies

Feb 1, 2024 9:43 AM in response to davidfromevergem

It is most visible in the subtitles of a movie. Its like the text is glitching, flikkering or I don't know how I should describe it.

Please try photographing this (in detail/zoomed in), and include that photo here.

Or record a video, and share that through a YouTube link or file hosting platform link.


I am wondering if it is because the apple tv doesn't support 120 HZ.

No, a 120 Hz refresh rate TV will accept video signals from HDMI devices at (select) lower refresh rates as well. Possibly your TV manual will have a section with supported common rates (e.g. 60 Hz, 50 Hz, 30/29.97, 25, 24/23.976).



Feb 3, 2024 5:08 AM in response to davidfromevergem

Thank you for the clip.


Is this for Netflix? For more than one show? Does the issue happen for other apps/​content providers as well?

I recently canceled Netflix for a while, so I can’t check how the exact same clip behaves on my end.


It’s weird looking. I haven’t seen that before. At times, almost like several copies on top of each other, but not aligned properly, nor timed the same.

Your clip’s POV moves too much for me to determine if the same also happens with the rest of the visuals, but I assume it does. I guess it is best visible in high contrast areas.



Try resetting the video settings, from Settings﹥Video and Audio﹥Reset Video Settings, to have Apple TV make a best guess (or starting point) at optimal video settings for the currently connected TV.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV image problems with 120HZ tv

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.