Scanning QR Code with the MacBook Pro's camera

I live in Switzerland. Since almost a year to pay the bills we have to use the camera to scan a QR Code that comes with the bill. The procedure is the following:

Open the Mac -> Launch Safari or Firefox -> Log into your account on your banking account -> choose the appropriate option to pay that bill -> On the page you can enter all the information partaining to the bill (it's time consuming) OR you can click on a box to SCAN the QR code on the bill. The camera will come on -> you scan the QR code and all the informations concerning the bill are automatically entered on the formular on the screen. You click OK and hop the bill is paid. It work very well on my old 2016 MacBook Pro.

I changed a few months ago for a Mac Book Pro M2 Pro, 32Gb memory. I have Sonoma 14.2.1. Well since then, the bloody camera will not scan my QR Codes. On the bank page, when I click on the "scan QR code" box nothing happens. I need help for that. Thank you to all of you.


Posted on Feb 1, 2024 9:04 AM

Reply
1 reply

Feb 1, 2024 9:09 AM in response to Malkovitch

Malkovitch wrote:

I live in Switzerland. Since almost a year to pay the bills we have to use the camera to scan a QR Code that comes with the bill. The procedure is the following:
Open the Mac -> Launch Safari or Firefox -> Log into your account on your banking account -> choose the appropriate option to pay that bill -> On the page you can enter all the information partaining to the bill (it's time consuming) OR you can click on a box to SCAN the QR code on the bill. The camera will come on -> you scan the QR code and all the informations concerning the bill are automatically entered on the formular on the screen. You click OK and hop the bill is paid. It work very well on my old 2016 MacBook Pro.
I changed a few months ago for a Mac Book Pro M2 Pro, 32Gb memory. I have Sonoma 14.2.1. Well since then, the bloody camera will not scan my QR Codes. On the bank page, when I click on the "scan QR code" box nothing happens. I need help for that. Thank you to all of you.



The alternative would be to scan the QR code with your iPhone...


For your issue —


The current stable release of Sonoma including bug fixes, security updates is macOS 14.3

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support



To be proactive you can file a bug report /submit your Apple Feedback here: Product Feedback - Apple




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Scanning QR Code with the MacBook Pro's camera

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.