I cannot remember my answers to my Apple ID security questions

I cannot remember my answers to my security questions , I cannot access the account can someone help.

I am loging in from a windows laptop


[Re-Titled by Moderator]

Posted on Feb 2, 2024 12:10 AM

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Question marked as Top-ranking reply

Posted on Feb 2, 2024 6:52 AM

Note that if you use security questions then the account recovery service recommended in a previous article will NOT be available to you. That is only for two factor authentication users.


You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support

but note that the article is labeled "archived" and may contain information that is out of date. This can also be because it is a feature Apple no longer supports.


If you cannot reset the security questions (e.g., “not enough information”) then realize that several years ago Apple transitioned to using to two factor authentication instead of security questions. Apple has since been persistently encouraging users to switch to the newer security system and your next recourse may be to try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"


If that does not work, contact Apple ID support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple ID Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.


2 replies
Question marked as Top-ranking reply

Feb 2, 2024 6:52 AM in response to raafat129

Note that if you use security questions then the account recovery service recommended in a previous article will NOT be available to you. That is only for two factor authentication users.


You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support

but note that the article is labeled "archived" and may contain information that is out of date. This can also be because it is a feature Apple no longer supports.


If you cannot reset the security questions (e.g., “not enough information”) then realize that several years ago Apple transitioned to using to two factor authentication instead of security questions. Apple has since been persistently encouraging users to switch to the newer security system and your next recourse may be to try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"


If that does not work, contact Apple ID support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple ID Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.


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I cannot remember my answers to my Apple ID security questions

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