Activation locked

Ashie49 wrote:

Yes .

Then the solution is to use the link provided to get an update on your case as the message states. Feel free to update with the resolution provided by Apple. It does specify by phone, so you will need to find the number based on your location in the link that they provided.

It means you most likely need to follow using the link to provide more information. Currently they are unable to remove the Lock with the information that has been provided. Did you provide the original purchase receipt from Apple or Authorized Apple Seller showing your name and serial number of the device? Was this device purchased by you from Apple or Authorized Apple Seller?

That means that you evidently requested that Apple remove activation lock on your iPhone and the request was denied. And they included links you should use to contact Apple for direct help.

That is not here as this is a user to user only forum and we are NOT Apple Support.