Panic after falling asleep

Macbook Pro 16 M1 2022

Monterey 12.5 (After the first crashes, I upgraded to this version. It was the latest version at the time)


About a few months after buying a new laptop, I started to experience crashes after falling asleep. Reports and requests to the support team didn't work - the reports went unanswered, and the request only advised me to update and find out the cause of the problem myself.

Perhaps someone can help decipher the crash stack and determine the possible cause.

Attached is the stack.


MacBook Pro 16″

Posted on Feb 2, 2024 6:49 AM

Reply
7 replies

Feb 2, 2024 9:17 AM in response to Oleksandr_rmn

Oleksandr_rmn wrote:

Macbook Pro 16 M1 2022
Monterey 12.5 (After the first crashes, I upgraded to this version. It was the latest version at the time)

About a few months after buying a new laptop, I started to experience crashes after falling asleep. Reports and requests to the support team didn't work - the reports went unanswered, and the request only advised me to update and find out the cause of the problem myself.
Perhaps someone can help decipher the crash stack and determine the possible cause.
Attached is the stack.
<Panic crash stack.log>


DCP —a Display Co-Processer (Graphics Processor) panic


I would let Apple sort this out for you


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

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Outside the USA

Contact Apple for support and service - Apple Support



Get your mac repaired and how much will it cost

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Feb 3, 2024 7:56 PM in response to Oleksandr_rmn

Do you have an external display connected? Then it may be caused by that external display. Try disconnecting it to see if that stops the crashes. If it does, then it could be the cable, the port on the laptop, or maybe the type video input on the display, or the display itself.


You can also try disconnecting all external devices as well in case one of them is causing a problem...doubtful anything else will be the problem, but it is always a good idea when trying to troubleshoot problems.


FYI, you are way behind on software updates for Monterey with the latest update being 12.7.2. Maybe one of the later update patches has fixed the problem.


The best way to get Apple to take notice of a hardware issue is by testing a clean install of macOS which has no third party apps installed and where you have not restored from a backup, or migrated from another system. If a clean install of macOS has the crashes, then Apple tech will take more notice of the problem. If you have sufficient Free space on the internal boot drive, then you could create a new APFS volume (make sure to give it a unique name) and install macOS onto it. This way you can test a clean install to see if it has the same issue while still being able to reboot into the original/main OS to do your work. You need to always have at least 20GB+ of Free storage space available at all times (even more depending on the workload).


Make sure to have a good backup of your computer so you don't lose any data. You should always have frequent and regular backups of your computer. There are so many more new ways to permanently lose access to your data on these newer Macs due to all the hardware, software, and security changes. If your laptop is repaired, then the backup is critical since Apple may erase the internal SSD. If the Logic Board is replaced during the repair, then so is the internal SSD (Apple does not backup or restore user data....that is the responsibility of the user).

Feb 4, 2024 9:12 AM in response to HWTech

HWTech wrote:

Do you have an external display connected? Then it may be caused by that external display. Try disconnecting it to see if that stops the crashes. If it does, then it could be the cable, the port on the laptop, or maybe the type video input on the display, or the display itself.

You can also try disconnecting all external devices as well in case one of them is causing a problem...doubtful anything else will be the problem, but it is always a good idea when trying to troubleshoot problems.

FYI, you are way behind on software updates for Monterey with the latest update being 12.7.2. Maybe one of the later update patches has fixed the problem.

The best way to get Apple to take notice of a hardware issue is by testing a clean install of macOS which has no third party apps installed and where you have not restored from a backup, or migrated from another system. If a clean install of macOS has the crashes, then Apple tech will take more notice of the problem. If you have sufficient Free space on the internal boot drive, then you could create a new APFS volume (make sure to give it a unique name) and install macOS onto it. This way you can test a clean install to see if it has the same issue while still being able to reboot into the original/main OS to do your work. You need to always have at least 20GB+ of Free storage space available at all times (even more depending on the workload).

Make sure to have a good backup of your computer so you don't lose any data. You should always have frequent and regular backups of your computer. There are so many more new ways to permanently lose access to your data on these newer Macs due to all the hardware, software, and security changes. If your laptop is repaired, then the backup is critical since Apple may erase the internal SSD. If the Logic Board is replaced during the repair, then so is the internal SSD (Apple does not backup or restore user data....that is the responsibility of the user).


Thank you for your reply.


No external devices are connected.


I don't have the opportunity to test on a clean system - I can't spare a month for that. This crash appears on average once a month.


As for the MacOS version. I've already seen many threads with this problem. All of them have it on Macbook Pro 16 with different versions of MacOS.

Feb 4, 2024 10:09 AM in response to Oleksandr_rmn

Oleksandr_rmn wrote:


HWTech wrote:

If you have sufficient Free space on the internal boot drive, then you could create a new APFS volume (make sure to give it a unique name) and install macOS onto it. This way you can test a clean install to see if it has the same issue while still being able to reboot into the original/main OS to do your work. You need to always have at least 20GB+ of Free storage space available at all times (even more depending on the workload).


I don't have the opportunity to test on a clean system - I can't spare a month for that. This crash appears on average once a month.

Did you see this option from my previous post which is another option which would minimize interference with your main boot volume. It is not quite as good of a test as an actual clean install or as the best option a DFU firmware Restore, but if you have the issue while booted to macOS in a new APFS volume, it would mean the issue is hardware related, or at least related to the security enclave chip which could be a hardware issue with the security enclave chip or that the data within it has been corrupted.


As for the MacOS version. I've already seen many threads with this problem. All of them have it on Macbook Pro 16 with different versions of MacOS.

There are lot of reasons for this with many of them hardware related, and others can have various software issues....many/most times due to third party software. There is no one cause for the problem. Every situation & computer configuration is unique.


Troubleshooting & diagnosing computer issues can sometimes be difficult & time consuming especially when trying to confirm a hardware issue so that an Apple tech will be willing to perform an actual repair. Even software issues can be difficult to troubleshooting depending on what the person is willing to do or not do. Many times the user must do a lot of leg work to assist the technician.

Panic after falling asleep

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