my pc couldnt recognize my iphone ethernet

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my pc couldnt recognize my iphone ethernet

My iphone said it was connected but my pc couldnt recognize it . After i tried almost everything i went to device manager and selected ACTION ->Add legacy hardware-> and then proceeded to redownload my iphone ethernet drivers but it said that an error occured . Its called ''Tenoshare TSNcmControlData '' with a symbol of usb beside it , and because of that i cant download my ethernet apple drivers . Does anyone know how i get rid of it plz ?

I tried deleting it by right clicking on it but when i re plugged my iphone to my pc and proceeded to do the same method as above it would appear again . :(

Posted on Feb 4, 2024 5:18 AM

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Answer 1

Top-ranking reply

SravanKrA

Level 10

434,330 points

Feb 4, 2024 5:26 AM in response to iNos12

If you have any Tenorshare software installed on your computer, try uninstalling it. This software might be conflicting with the iPhone Ethernet drivers.
Check for any pending driver updates, especially for USB and network devices.
Test the USB port with a different device to rule out hardware issues.
Remove the Unwanted Device:
1. Open Device Manager.
2. Locate the "Tenoshare TSNcmControlData" device.
3. Right-click on it and choose "Uninstall" or "Delete." Make sure to check the option that says "Delete the driver software for this device" if available.
4. Disconnect and reconnect your iPhone to see if the issue persists.
Settings > Face ID and Passcode > Accessory [Enable]

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Answer 2

SravanKrA

Level 10

434,330 points

Feb 4, 2024 5:22 AM in response to iNos12

You may get better and prompt responses if you may kindly provide the iPhone Model that you have and the iOS version if it is known to you and re-post.

With the limited information that you have provided, It is hard to even guess the problems faced by you.

You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...

Please re-post with detail so that someone else can help.

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Answer 3

SravanKrA

Level 10

434,330 points

Feb 4, 2024 5:20 AM in response to iNos12

This may help --> Connecting your iPhone to your Windows PC… - Apple Community

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Answer 4

iNos12 Author

Level 1

5 points

Feb 4, 2024 5:27 AM in response to SravanKrA

My iphone said it was connected but my pc couldnt recognize it . After i tried almost everything i went to device manager and selected ACTION ->Add legacy hardware-> and then proceeded to redownload my iphone ethernet drivers but it said that an error occured . Its called ''Tenoshare TSNcmControlData '' with a symbol of usb beside it , and because of that i cant download my ethernet apple drivers . Does anyone know how i get rid of it plz ?

I tried deleting it by right clicking on it but when i re plugged my iphone to my pc and proceeded to do the same method as above it would appear again . :(

i have an iphone 11 currently updated to iOS 17.3

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Answer 5

iNos12 Author

Level 1

5 points

Feb 4, 2024 5:54 AM in response to SravanKrA

Things i tried :

I deleted the tenoshare TSNcmControlData with the option that says delete the driver software for this device and it reappeared when i tried to install my apple ethernet drivers
I tried another cable . Also didnt work
I tried another apple device ( iPhone SE iOS 17.3) . Also didnt work

Could ''Safety Check'' on my iPhone , be an option ??

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my pc couldnt recognize my iphone ethernet

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