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marlayna118 Author

Level 1

4 points

my App Store is disabled

I cannot download apps. When I attempt to do that, the App Store tells me my account is disabled.

iPhone 13, iOS 17

Posted on Feb 4, 2024 9:05 AM

Top-ranking reply

SravanKrA

Level 10

454,198 points

Posted on Feb 4, 2024 9:06 AM

App Store and iTunes

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

If you see a message that says 'Your account has been disabled in the App Store and iTunes'

Apple ID

If you can't unlock your Apple ID

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.

If your Apple ID is locked or disabled - Apple Support

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my App Store is disabled

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