I sent money on Apple Pay and the person never got it

I attempted to Apple Pay my friend $35 dollars but the transaction never went through but they took the money out of my account. This transaction occurred on 2/2/24. Can you please help my fix this problem. Cause my friend never received the money and it was taken from my account.


thank you.

iPhone 13, iOS 17

Posted on Feb 4, 2024 9:02 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 4, 2024 9:06 AM

>>Cancel or dispute a payment


  1. Open the Messages app, then open the conversation and tap the payment.
  2. Your Apple Cash card will open in the Wallet app. Under Latest Transactions, tap the payment, then tap it again.
  3. Tap Cancel Payment.


If you don't see Cancel Payment, the person has already accepted the payment. Try asking the recipient to send the money back to you instead.


Depending on your bank or card issuer, it might take 1-5 business days for the money to be refunded. 

Apple Cash person-to-person payments are like any other private transaction between two people, so only send and receive money with people you know. If you have questions or concerns about a transaction, please contact us.<


Please review the Apple support article I linked below for additional information.


Send and receive money with Apple Cash - Apple Support


3 replies
Question marked as Top-ranking reply

Feb 4, 2024 9:06 AM in response to nasim1136

>>Cancel or dispute a payment


  1. Open the Messages app, then open the conversation and tap the payment.
  2. Your Apple Cash card will open in the Wallet app. Under Latest Transactions, tap the payment, then tap it again.
  3. Tap Cancel Payment.


If you don't see Cancel Payment, the person has already accepted the payment. Try asking the recipient to send the money back to you instead.


Depending on your bank or card issuer, it might take 1-5 business days for the money to be refunded. 

Apple Cash person-to-person payments are like any other private transaction between two people, so only send and receive money with people you know. If you have questions or concerns about a transaction, please contact us.<


Please review the Apple support article I linked below for additional information.


Send and receive money with Apple Cash - Apple Support


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I sent money on Apple Pay and the person never got it

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