Change the age of the kid from20 to 13 :)

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O_L_G Author

Level 1

4 points

Change the age of the kid from20 to 13 :)

Hello, I had the family sharing with my child and

parental control correspondently.

The kid (quite a smart one) removed himself from the family group

(used my phone) and somehow changed the age to 20.

I need to get it back to 13. I joined him back to Family, logged in to his Appl ID on appleid.apple.com, tried to change the date of birth to 02.09.2010 . I got the mail with request to confirm the

changes, followed the instructions, but the process failed with the mistake 500 (whatever it is). I tried again, but the next mail with confirmation request has not come.

What to do? I can't lose this fight :)

iPhone 6s Plus, iOS 15

Posted on Feb 5, 2024 12:17 PM

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Answer 1

Top-ranking reply

Limnos

Community+ 2026

Level 10

430,235 points

Feb 5, 2024 12:41 PM in response to O_L_G

From the support article: Update the birth date associated with your Apple ID - Apple Support

To change a birth date to any age below 13 (age varies by country), you must be a member of a Family Sharing group [ Set up Family Sharing - Apple Support ], and your family organizer must approve the change. After you change a birth date to any age below 13, you can't alter it except by contacting Apple Support --> Contact - Official Apple Support

1. Follow the instructions in the article to update the birth date on an Apple mobile device or on the web.

2. Follow the onscreen steps to send an email request to your family organizer.

3. Your family organizer will get an email with instructions to approve the request.

Read the document for complete details.

For more assistance:

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

If the presented options do not resolve your issue, keep experimenting with any series of selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support

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Answer 2

Feb 5, 2024 2:44 PM in response to O_L_G

Once things start misbehaving from following the instructions then I call Apple.

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Answer 3

O_L_G Author

Level 1

4 points

Feb 5, 2024 1:08 PM in response to Limnos

Thanks a lot for your answer.

the problem is I followed exactly the instructions below.

Update the birth date.
Follow the onscreen steps to send an email request to your family organizer.
Your family organizer will get an email with instructions to approve the request.

I got an email to approve the age changes, clicked 'approve', but after some redirections to Apple ID site I got the info that the process failed (as described in my original message).

I took one more attempt to change the kids' age, but this time no email came.

So I am wondering how to settle this,,,

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Change the age of the kid from20 to 13 :)

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