How can I turn off Stolen Device Protection if Face ID is not working?

nompumelelo73 wrote:

How can I turn off Stolen Device Protection if Face ID is not working?

Shut off any add-on VPN apps, or anything else that alters network access and routing.

If Stolen Device Protection is set to Familiar Locations, turn it off and wait an hour.

If Stolen Device Protection is set to Always, you'll need to log into iCloud.

Log into iCloud.com/find, and remove your iPhone from your Find My devices.

This removal also shuts off Stolen Device Protection.

Then re-enable Find My on your iPhone, and don't reenable Stolen Device Protection.

tochukwu213 wrote:

How can I turn off stolen device protection when my Face ID is not working

Shut off any add-on VPN apps, or anything else that alters network access and routing.

If Stolen Device Protection is set to Familiar Locations, turn it off and wait an hour.

If Stolen Device Protection is set to Always, you'll need to log into iCloud to shut it off.

Log into iCloud.com/find, and remove your iPhone from your Find My devices.

This removal from Find My also shuts off Stolen Device Protection.

Then re-enable Find My on your iPhone, and don't reenable Stolen Device Protection.

Then get Face ID fixed. Genius Bar Reservation and Apple Support Options - Apple

Shut off any add-on VPN apps, or anything else that alters network access and routing.

If Stolen Device Protection is set to Familiar Locations, turn it off and wait an hour.

If Stolen Device Protection is set to Always, you'll need to log into iCloud to shut it off.

Log into iCloud.com/find, and remove your iPhone from your Find My devices.

This removal from Find My also shuts off Stolen Device Protection.

Then re-enable Find My on your iPhone, and don't reenable Stolen Device Protection.

Then get Face ID fixed. Genius Bar Reservation and Apple Support Options - Apple

My Face ID has stopped working.

I am not able to reset it because stolen device is on.

I have iOS 18.1.

help!!

How can I turn off stolen device protection when my Face ID is not working

You should have started a new post as your issue is not the same. If you reported the device as lost before and received a replacement that may be part of the issue. Regardless of what happened you need to contact Apple directly.

I’m in the same situation. I called apple and they forced me to do a reset and that’s not done anything other than wait for the backup to do which is taking forever as when in stolen device mode the internet can’t be added!

Hi GM, my FACE ID suddenly stopped working, i feel since i activated Stolen Device Protection my face id isn't working.

I am unable to even Reset Face ID since it is not recognizing my face ID.

Due to this i am facing lot of difficulties to access my banking applications.

Update: Face ID works on and off therefore I assume it is a hardware issue with the True Depth Camera, anyways I have been lucky and turned off the Stolen Device Protection while the Face ID worked (there was a security delay of 1 hr and I was again asked for Face ID but luckily it worked at that time, now not working again). I will have to have the phone checked at a store now

I want to reset my Face ID button in order to do that. I have to turn off stolen device protection, but in order to do that, it has to recognize my Face ID, which I can’t so I can’t turn off the stolen device protection, and I can’t reset My Face ID

If you are trying to turn off Stolen Device Protection when Face ID is not working, there are two options to try.

First, when you are prompted with Face ID, if there is a try again button, keep tapping that and failing Face ID until you are prompted with entering your passcode. You can fail it in purpose by either blocking the front camera or covering your face. Thus turning off Stolen Device Protection.

Second, if there is no try again button, you have to log onto iCloud.com/find on the web then select your iPhone from the list and remove from account. That doesn’t require Face ID and will turn off Activation Lock (Stolen Device Protection). Then you can turn Find My back on after and Stolen Device Protection will remain turned off.

Note that there may be a 1 hour security delay when turning Stolen Device Protection off.

My face ID is working on and off, I find that it works in the evening/ at night (maybe something to do with light?) so I have been able to turn off the stolen device protection while it worked (there was a 1 hr security delay, but luckily it worked then as well). During the day it doesn’t work and I have to type my password for payments and everything, which is very annoying, but still better than what it was when the stolen device protection was ON and I couldn’t override it even with password. So everyone try the face ID in the evening/ at night…

"Remove This Device" on iCloud gives

"Cannot Remove iPhone. Prepare It for Repair or Trade In?

This iPhone is linked to your Apple Account and cannot be removed while it is online, but you can still prepare it for repair or trade in."

I turned off the iPhone for several minutes, and then was able to use Remove This Device; iCloud's going to keep a handle on it for 30 days.

I powered up the iPhone, and went to Stolen Device Protection, to turn it off. It tried twice on FaceId, then asked for the iPhone passcode. It accepted the code, and showed SDP as Off.

FaceID still doesn't work for login. I rebooted, and still not working for login or for apps.

I reset FaceId, and started 'Set Up Face Id'. The camera gets to 'Position your face in the frame', fails over to 'Reposition your face in the frame, your face is out of view', and sits there. Restarting the phone doesn't help with that.

So, I'll go look for a thread about resetting FaceId, but at least I've turned off Stolen Device Protection, for which I thank you.

Turned out that a crack in my screen protector was blocking the camera enough that it couldn't recognize my face. I can't blame it.

FaceID is back in business, I'm not going to re-enable Stolen Device Protection any time soon!

THANK YOU.

Princexxxx wrote:

Please did you get it fixed and if yes, how did you?

Shut off any add-on VPN apps, or anything else that alters network access and routing.

If Stolen Device Protection is set to Familiar Locations, turn it off and wait an hour.

If Stolen Device Protection is set to Always, you'll need to log into iCloud.

Log into iCloud.com/find, and remove your iPhone from your Find My devices.

This removal also shuts off Stolen Device Protection.

Then re-enable Find My on your iPhone, and don't reenable Stolen Device Protection.