Will Apple Issue a Refund for an Undelivered Charger?

I ordered apple charger. I werent home to recieve the item . I werent able to change address to my work or change the date to recieve on my dayoff. I requested from UPS to return the item to apple cuz im always at work and i cant change the address to recieve it at my work . My question is , will i get a refund?


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Posted on Feb 6, 2024 3:44 PM

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Posted on Feb 7, 2024 9:25 AM

Changing the address with Apple, after UPS tried to deliver, won't work. You needed to change it while the order was being processed. UPS typically will leave a "unable to deliver" notification allowing you to contact them for further instructions. If you then elected to tell UPS to return the item, then you will need to contact Apple (like the others are telling you here) to find out if they received the return and the status of your refund.


Nobody here can help you with this as we are not Apple employees. Good luck!

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Question marked as Top-ranking reply

Feb 7, 2024 9:25 AM in response to Nelg736

Changing the address with Apple, after UPS tried to deliver, won't work. You needed to change it while the order was being processed. UPS typically will leave a "unable to deliver" notification allowing you to contact them for further instructions. If you then elected to tell UPS to return the item, then you will need to contact Apple (like the others are telling you here) to find out if they received the return and the status of your refund.


Nobody here can help you with this as we are not Apple employees. Good luck!

Feb 6, 2024 6:16 PM in response to Nelg736

Under Editing Your Order to change Shipping Address:


If your order is in Processing, you may be able to edit your shipping address in your order details. In the “Delivers to” section below your item, select Edit.

To edit your default shipping address for future orders, select Shipping and Billing in the Settings section on the Your Account page.


As for refund information. You should check the Returns & Refund link from that Support Article and for more information, contact Apple using the provided phone number:


If you are unable to cancel your item online, you may be able to return it. To see if your item is eligible for a return, refer to the Returns & Refunds help page or speak with an Apple Specialist at 1‑800‑MY‑APPLE.

Feb 6, 2024 5:39 PM in response to Nelg736

Your post is a bit confusing. You ordered a power adapter from Apple and you originally used your home address to where it was to be shipped ... correct?


Did UPS attempt to deliver it to your home address? Did they actually deliver it or they couldn't because you weren't at home?


You then say you contacted UPS to return the item to Apple ... correct? Did you check with them (UPS) to see the status of this return?

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Will Apple Issue a Refund for an Undelivered Charger?

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