iPad randomly shuts off at 40% to 11% and below and doesn't turn back on unless I plug it in.

My 2022 iPad Air has recently started randomly shutting off and not turning back on unless I plug it in. The battery percentage it shuts off at has been from 40% to 11% and below (mainly it happens right at 11% or 42-40%). If I attempt to turn it on, the Apple logo shows, but then it goes back off. I don't have to let it charge all the way to get it to turn back on, all it takes is me plugging it in and right away it boots up like normal, still at the battery percentage it was at when it shut off. But at that point I let it charge up a little more so it doesn't shut off again. My iPad is never overheating or running more than two apps when it shuts off. I don't have the brightness on too high, I don't sit and use it while it charges, and this iPad is only just nearly over a year old. It operates fine aside from this issue.


I have another post on here about how it is very slightly curved/bent, please feel free to read that for more context, but I'm not sure if that has something to do with? Is it causing something to mess up at certain battery percentages and shut off?


This is a bit annoying, as I'm tired of being in the middle of something and my device shuts off, and then I must go plug it in even though it's not supposed to die yet. Why does it only turn on when I plug it in? I hope this doesn't require some ridiculously expensive repair as I can't currently afford all that. I should mention that I haven't updated the OS since I got it. Current version is 15.6.1. (My reason why is because I hated the lockscreen update). Perhaps this is why this happens? I don't want to update it just for that to not be the solution, but I know that going a long time without updating can cause other problems.

iPad Air, iPadOS 15

Posted on Feb 7, 2024 12:36 AM

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Question marked as Top-ranking reply

Posted on Feb 7, 2024 12:52 AM

As your iPad has sustained physical damage, this may very well be the cause of battery/device performance issues. You should note that with visible physical damage, Apple will not entertain battery service until the iPad itself has been repaired.

iPad Repair & Service - Apple Support


The symptoms that you describe likely indicate a fault, or a battery that is reaching the end of its usable life. If the battery has failed or is failing, the iPad may unexpectedly turn-off - or may not successfully boot to a running state even when connected to its Power Adapter.


You might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple


As for your installed version of iPadOS, keeping this updated to the most recent supported version is strongly advised - as software updates address known issues and, importantly, patch security vulnerabilities.


Whether or not you are able to update any iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:

Settings > General > About


Not sure which iPad you have? Identify your iPad model.


Here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:


32-bit devices (obsolete)

iPad1 - iOS 5.1.1

iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi & Cellular)

iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi & Cellular)


64-bit devices

iPad Air1*, iPad mini2 and iPad mini3* - iOS 12.5.7

iPad Air2, iPad mini4 - iPadOS 15.8.1

iPad5, iPad Pro (9.7"/12.9" first generation) - iPadOS 16.7.5

(*) obsolete


Newer models are all able to be updated to the current version - iPadOS 17.3

  • iPad Pro 12.9" (2nd generation and later)
  • iPad Pro 11" (1st generation and later)
  • iPad Pro 10.5"
  • iPad Air (3rd generation and later)
  • iPad (6th generation and later)
  • iPad mini (5th generation and later)



If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support





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1 reply
Question marked as Top-ranking reply

Feb 7, 2024 12:52 AM in response to herecuzihaveaquestion

As your iPad has sustained physical damage, this may very well be the cause of battery/device performance issues. You should note that with visible physical damage, Apple will not entertain battery service until the iPad itself has been repaired.

iPad Repair & Service - Apple Support


The symptoms that you describe likely indicate a fault, or a battery that is reaching the end of its usable life. If the battery has failed or is failing, the iPad may unexpectedly turn-off - or may not successfully boot to a running state even when connected to its Power Adapter.


You might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple


As for your installed version of iPadOS, keeping this updated to the most recent supported version is strongly advised - as software updates address known issues and, importantly, patch security vulnerabilities.


Whether or not you are able to update any iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:

Settings > General > About


Not sure which iPad you have? Identify your iPad model.


Here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:


32-bit devices (obsolete)

iPad1 - iOS 5.1.1

iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi & Cellular)

iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi & Cellular)


64-bit devices

iPad Air1*, iPad mini2 and iPad mini3* - iOS 12.5.7

iPad Air2, iPad mini4 - iPadOS 15.8.1

iPad5, iPad Pro (9.7"/12.9" first generation) - iPadOS 16.7.5

(*) obsolete


Newer models are all able to be updated to the current version - iPadOS 17.3

  • iPad Pro 12.9" (2nd generation and later)
  • iPad Pro 11" (1st generation and later)
  • iPad Pro 10.5"
  • iPad Air (3rd generation and later)
  • iPad (6th generation and later)
  • iPad mini (5th generation and later)



If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support





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iPad randomly shuts off at 40% to 11% and below and doesn't turn back on unless I plug it in.

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