Forgot password and lost security key

I loaned my extra phone+line to a friend for a while. they went into the icloud settings and enabled the security key for it, but failed to write it down or provide it to me. The icloud account is locked, and I cannot reset the password to unlock it because I am stuck in a loop: I attempt to reset the password, I receive a phone call from apple with the security code and I enter it successfully, then, it asks me for the security key, which I do not have and have no way of finding. . The phone number to it is an att account that has always been mine. I had to have this gold iphone number reassigned to my iphone 14 pro today because I believed that would enable me to receive text message code to reset the password, but it just wants the security key now, and I can't do anything about it. Does this mean my gold iphone 12 pro and the apple id linked to it are bricked?

Posted on Feb 7, 2024 6:20 PM

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Posted on Feb 8, 2024 8:09 AM

Do you really mean a security key? Or do you mean a recovery key? NOT the same thing.


About Security Keys for Apple ID - Apple Support

"You're responsible for maintaining access to your security keys. If you lose all of your trusted devices and security keys, you could be locked out of your account permanently."


The information below is based on Apple's support article: Set up a recovery key for your Apple ID - Apple Support with quoted excerpts. Each section outlines the different situations and the strategies that may relate to use of a recovery key. If you are not familiar with trusted devices and numbers, see this support article —> Two-factor authentication for Apple ID - Apple Support


- If you still have access to your Apple ID and password but have lost your recovery key:

"You can generate a new recovery key from Settings or System Preferences on a trusted device." Refer to the steps in Set up a recovery key for your Apple ID - Apple Support about how to do this on different types of equipment (Apple equipment only).


- If you have forgotten your Apple ID password, have lost your recovery key, but still have access to a trusted device.

"you can try to regain access using your trusted device protected by a passcode." The process is outlined in this support article: If you forgot your Apple ID password - Apple Support This does not involve using a recovery key.


- If you have a forgotten password and you do not have access to a trusted device:

"you can use your recovery key, a trusted phone number, and an Apple device to reset your password."


- If you have lost your recovery key and have lost access to both your account and trusted items:

A recovery key is designed as an alternative to Account Recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ) which is where Apple helps you regain access to your account. However, "when you generate a recovery key, you can't use account recovery." You can try to contact Apple (see: Contact Apple for support and service - Apple Support ), but to me the previous statement implies that setting up a recovery key excludes Apple from being able to do anything. Apple says: "Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. If you lose both of these items, you could be locked out of your account permanently."



1 reply
Question marked as Top-ranking reply

Feb 8, 2024 8:09 AM in response to Ra Po

Do you really mean a security key? Or do you mean a recovery key? NOT the same thing.


About Security Keys for Apple ID - Apple Support

"You're responsible for maintaining access to your security keys. If you lose all of your trusted devices and security keys, you could be locked out of your account permanently."


The information below is based on Apple's support article: Set up a recovery key for your Apple ID - Apple Support with quoted excerpts. Each section outlines the different situations and the strategies that may relate to use of a recovery key. If you are not familiar with trusted devices and numbers, see this support article —> Two-factor authentication for Apple ID - Apple Support


- If you still have access to your Apple ID and password but have lost your recovery key:

"You can generate a new recovery key from Settings or System Preferences on a trusted device." Refer to the steps in Set up a recovery key for your Apple ID - Apple Support about how to do this on different types of equipment (Apple equipment only).


- If you have forgotten your Apple ID password, have lost your recovery key, but still have access to a trusted device.

"you can try to regain access using your trusted device protected by a passcode." The process is outlined in this support article: If you forgot your Apple ID password - Apple Support This does not involve using a recovery key.


- If you have a forgotten password and you do not have access to a trusted device:

"you can use your recovery key, a trusted phone number, and an Apple device to reset your password."


- If you have lost your recovery key and have lost access to both your account and trusted items:

A recovery key is designed as an alternative to Account Recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ) which is where Apple helps you regain access to your account. However, "when you generate a recovery key, you can't use account recovery." You can try to contact Apple (see: Contact Apple for support and service - Apple Support ), but to me the previous statement implies that setting up a recovery key excludes Apple from being able to do anything. Apple says: "Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. If you lose both of these items, you could be locked out of your account permanently."



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Forgot password and lost security key

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