Tethering XP Apple Mobile Ethernet Device Ethernet Error code 37

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Tethering XP Apple Mobile Ethernet Device Ethernet Error code 37

I'm running Windows XP Pro 32bit with Service Pack 3.
iPhone 4 16GB with iOS4.0.1
Can't get tethering to work on this PC at all, in device manager under Network Adapters is this:

⚠ Apple Mobile Device Ethernet
- Properties says: Windows cannot initialize the device driver for this hardware. (Code 37)

I've tried uninstalling and rebooting, i've tried uninstalling:
iTunes
QuickTime
Bonjour
Apple Mobile Device Support
Apple Software Updater
(basically all Apple software), then rebooted

reinstalled iTunes+Quicktime.
Put my iPhone back in USB and again the same driver status code.

If i try it on another computer (also Windows XP Pro 32bit SP3) it works fine, if I tried it on a Windows Pocket PC via Bluewooth, it works fine.

I just cannot get rid of this code 37. I've googled so much but unable to find a solution.
Can anyone help please!?

Windows XP Pro

Posted on Aug 23, 2010 5:48 PM

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Answer 1

acDCuk Author

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Aug 25, 2010 8:52 AM in response to acDCuk

so can anyone help? this topic nobody has responded to!

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Answer 2

Aug 25, 2010 10:50 AM in response to acDCuk

acDCuk wrote:
so can anyone help? this topic nobody has responded to!

The problem around here is that the really expert users are mostly Mac people, so they have nothing to offer short of "get a Mac." And of course, when I read posts like yours, I think "glad I have a Mac." 🙂

Seriously, I've seen Error Code 37 on iPod forums, but, of course, not about tethering. I recall it has something to do with Firewalls and 3rd Party Firewall products. I think that it probably isn't an Apple software issue, but something else.

By the way, there are over 2 million ghits for "error 37 iphone". Almost appears like there are 2 million causes! 🙂

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Answer 3

wjosten

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Aug 25, 2010 10:57 AM in response to acDCuk

http://support.microsoft.com/kb/310123

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Answer 4

acDCuk Author

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Aug 25, 2010 11:35 AM in response to wjosten

unfortunately i have already tried the steps in support.microsoft.com/kb/310123 described next to code 37, as i explained in my original post.
other than reformating the hard drive and reinstalling Windows, I cannot come up with a solution, but that is a pain in the ***

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Answer 5

wjosten

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Aug 25, 2010 11:52 AM in response to acDCuk

Then look through this support document:

http://support.apple.com/kb/ts2756

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Answer 6

acDCuk Author

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Aug 25, 2010 2:02 PM in response to acDCuk

well, after persisting with this issue, i'm posting back to say i've resolved the problem. however, the links provided didn't actually help. thanks for trying though...

so how did i fix it? well i'm not entirely sure which action fixed it, but these are some of the steps i followed:

rebooted in safe mode
still showed error code 37 next to apple ethernet driver
i uninstalled it and scanned for new hardware, it installed the driver again, still error 37
uninstalled the driver again while still in safe mode
rebooted pc, leaving the iphone plugged in and switched on and in tethering mode
on reboot, the computer picked up and installed the driver again, this time it says "this device is working properly" and i get the blue tethering on the iphone's status bar.

maybe it was uninstalling the driver in safe mode that did the trick, i'm not quite sure. but the main point is that i got it working, without having to resort to reformatting my pc.

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Answer 7

wjosten

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Aug 25, 2010 2:08 PM in response to acDCuk

Glad you got it working, & thanks for posting back what you did. This may very well help someone else experiencing the same error.

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Answer 8

Sep 27, 2012 1:30 AM in response to acDCuk

PLEASE PLEASE PLEASE can you tell me how you resolved your problem?? I have the same Code 37 problem! Help please!

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Answer 9

alejobd

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Sep 27, 2012 5:07 PM in response to acDCuk

I'd registered to thank acDCuk for sharing his solution to this problem.

I had a similar problem (ethernet driver with a yellow mark, code 39), and couldn't get it to install properly.

After a lot of troubleshooting, I get to this thread. I noticed the hint about trying safe mode. I did reboot into safe mode (with network), deleted an reinstalled the driver, got error, upgraded the driver choosing "install from a list" and then "don't search, I will choose my driver" (or something like that, I use Spanish Xp 🙂). There were two drivers to choose form, I upgraded to the first one (not the latest one), it installed without mark, then rebooted into normal XP, and tethering was working.

So one of the key points (maybe choosing another driver is not really necessary, only reinstalling, upgrading...; now in "normal" XP I can upgrade to the latest driver without problem), seems to be using safe mode.

Hope this helps Rashi_Gaur and others solve his problems.

Greetings.

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Answer 10

Sep 29, 2012 11:39 PM in response to alejobd

i dint understand anything you have suggested! 😝 you might wanna tell me how to do the safe mode and all of that STEP BY STEP! 😝

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Answer 11

Sep 30, 2012 12:14 AM in response to alejobd

i tried it! the first one is the Apple one and the second shows the camera one! It intalls if i schoose the camera one but still isnt working with the apple software

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Answer 12

alejobd

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Sep 30, 2012 5:43 PM in response to Rashi_Gaur

Ok.

I'll try to be more detailed.

Did you get to reboot into safe mode? Just in case, here are the instructions:

http://www.computerhope.com/issues/chsafe.htm#02

In essence, you should press F8 while Windows boots. Choose Safe Mode with Networking.

Then, you should install the ethernet driver. When you plug the iPhone into the computer and enable Tethering on it, the ethernet driver should be installed automatically if it is absent. If it is installed, you should delete it in "device manager" and then scan for new devices in "device manager" (right click in computer name; or just unplug and re-plug the iPhone).

Still in device manager, check if the "Apple Mobile Device Driver" appears under "Network Adapters". If it appears without a yellow mark, it may be working well (you'll need to reboot into normal XP to check). If it has the yellow mark, "Update driver" from the context menu (right mouse button), choose "Update from a list" (second option), then "Don't search, I'll choose..." (last option) then one of the two versions available.

If the yellow mark disappears, reboot into normal XP, check device manager for the driver without the yellow mark and test if Tethering is working (it should if there is no yellow mark in the ethernet driver). If it does not work, or it didn't disappeared in the first place, reboot again/keep being into safe mode and play around deleting, installing and upgrading the driver until you get rid of the yellow mark.

Hope this helps.

Greetings.

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Answer 13

Oct 1, 2012 7:03 AM in response to alejobd

now when i am using the safe mode by computer intalls my iPod as a camera! :O and now the apple driver isn't even there in device manager in SAFE MODE! I think i may have to visit the apple store cuz now this thing is just gettin on my nerves

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Answer 14

Oct 1, 2012 8:08 AM in response to alejobd

The same code appears...and i have an ipod not an iphone! i thought the same process will help me to repair my ipod im so sorry but do u have any pther solution??? or should i straight away go to the apple store?

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Answer 15

alejobd

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Oct 1, 2012 10:34 AM in response to Rashi_Gaur

You can't share the internet connection of an iPod. If you'd read the thread with attention, you'd seen that you situation was not very similar to ours. I don't even get when you get your "code 37" error (in the camera driver¿?)

Why do you want to share you iPod Touch Wifi connection with your computer? Don't you have Wifi on your computer?

Or what you want to do is reverse tethering, using your computer connection to get Internet access for your iPod Touch?

You should try to search, read and understand before posting, and then explain your setup, objectives and actions when you request help.

Greetings.

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