No sound from new Apple Vision Pro

I have lost sound on the right speaker on the Vision Pro. Restarted multiple times and checked settings. Removed the right strap with the speaker and checked. The contacts are clean.

One thing that is alarming is that when powered with the battery, the right strap where the speaker is located is very warm. I have disconnected the battery for now.

I have an appointment at an Apple Store next Tuesday to look at this issue.

FYI for those who experience low volume, check the volume control slider on the Music app. it seems it’s been acting as a master volume control for the headset.

This happened to me as well. Right speaker area got very warm when the device was left charging with the battery connected. Then, no sound at all from the speakers. Tried removing/reconnecting both speakers, but no difference. Still no sound.

UPDATE - completed appointment at Apple Store. Diagnostics showed that the bands had indeed failed. So, they replaced my entire Apple Vision Pro unit and after going home and doing a restore, I am back up and running.

I’m from china,my Vision Pro no sounds,it will cost me more than 2000$ to the US for repairing,

I just had the same issue. Normal use, felt the area by the speaker get warm so I turned the device off and now I have no sound. I suppose I will reach out to my rep even though my air pods work great. I also noticed in the two days prior that the sound wasn’t as loud. Hopefully they get this issue fixed

My right speaker pod had gotten hot a couple of times over the last week. Yesterday it started making a ticking noise with some soft static but no other sound - it was really hot at the same time. I immediately shut it down and made a Genius Bar appointment at the Flatirons Crossing store. They ran some sort of diagnostic but all the hardware checked out. They asked me to wipe it so they could send it in for repair - said it would be 3-5 days. This morning I received a call saying that they didn't have any boxes available to send it back to Apple in and that it would be over a week before the boxes arrive and potentially a couple of weeks before I get it back. WTH? No boxes to send a defective unit back to the mothership for repair? I'm pretty disappointed right now as I've been using it everyday since I received it on 2/2.

I'm in Korea, so I can't go to an Apple store in person to get an AS, so I've had 2 diagnostics done remotely via phone with an Apple US agent.

I even did a factory reset, but that didn't help, and was told that it was a software issue, that they recognized it as a core issue and were working to fix it, and that I should wait for the VisionOS update.

I can only hear the sound through my AirPods, which is inconvenient, but I'm glad to have Vision Pro nonetheless. Hopefully a software update will fix this soon.

I’m having the same issue, completely lost sound… I’m surprised by all this even though its V1, apple products are usually more dependable than this.

This happened to me two days ago but I could only get an appointment that works for me almost a week later. This is super disappointing after spending so much money for a device to fail within the first week of use 🤦

Today I left my Vision Pro at the store, they will try to fix the problem, I didn’t like that they only take the vision without any kind of protection, I’m still worried about the protection part. 🙂‍↔️

You were very fortunate.

But I took a look at https://www.macobserver.com/tips/how-to/why-is-there-no-sound-on-my-new-apple-vision-pro-heres-how-to-fix-it/ and found no foreign objects.

But it must have been new, and you must have taken very good care of it, because it's an expensive product, and it's a shame that you can't hear it because a foreign object got into it. I can't believe that Apple makes hardware products so flimsy. Apple products that are supposed to be sturdy... and very expensive products like this...

I wonder if this issue relates to mine. Can you try to recreate my steps but with your Beats?

Vision Pro looses built-in audio after di… - Apple Community

so are you okay with the new one now?