am getting a message that there are no air printers
My printer Canon MG3620 won’t print; either nothing happens or I ghet a message “there’s no air printer
iPad mini, iOS 9
Question marked as
Hi,
The Canon MG3620 is an AirPrint-supported model.
About AirPrint - Apple Support
This means that this model should work without additional software, provided that the printer and the iPad are connected to the same network (Wi-Fi router).
Use AirPrint to print from your iPhone or iPad - Apple Support
Make sure that the printer is connected to the Wi-Fi network.
Connect an AirPrint printer to a Wi-Fi network - Apple Support
If the router supports it, the easiest way may be to use a push-button WPS (Wi-Fi Protected Setup) method for the printer connection to the network:
https://support.usa.canon.com/kb/index?page=content&id=ART164109
See also the information in the AirPrint guide from Canon UK for similar models (such as the MG3650):
https://www.canon.co.uk/support/consumer_products/apple_airprint_guide/
If there is a problem with AirPrint device discovery, try a full power-cycle sequence in this order (including the router): Power off the Wi-Fi router, the printer, the iPad, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the iPad. Finally, power on all other devices/computers.