New Apple Music app on Windows 10 will not load anything.

I found a fix, for me at least. I sat on the phone with support for about an hour. We tried one final thing that ended with me figuring out the problem. They asked me to create a new user account and try there. It worked. That lead me to think about file pathing. In the past I had changed my default Music and Video file paths and that seemed to be the only difference between the new account and my main. Sure enough, I set the Music and Video file paths to default and this fixed the issue. It seems like the Apple apps want default library paths to setup their own libraries. If they are different it just does nothing.

I am also having this problem. Really frustrating. I was super excited that Apple FINALLY released Windows apps. I have mostly Apple products except for a Mac because I game. Deleted iTunes and picked up the Apple Music and AppleTV app... Neither work.

The solution that I've found to work best when this happens to me:

Bring up Task Manager.

End any Task with the Apple Music logo.

Wait a few seconds and re-launch the program.

Seems to work every time, much faster than restarting (closing everything that I'm currently working on) which doesn't always solve the problem, for some reason.

Thanks so much for posting this, as I've been able to resolve my problem thanks to your post.

I'm a Mac/iPhone user when it comes to personal equipment, but have a work's laptop that runs Windows, which I've installed Apple Music on to. When I work from home on my work's Windows Laptop, I've found Apple Music is really hit and miss, with the same problem as you (i.e. no content loading).

What I've discovered is that if I use my work's laptop without a VPN to the office, because my profile is held on the company network and not my laptop, Apple Music simply doesn't work. If I close Apple Music and connect to the office VPN, then re-start Apple Music, the app then works as it can now see the data it needs.

As a software developer on the Microsoft platform, Apple should not use the default "Music" folder for storage, as they aren't actually storing playable media files (e.g. mp3, etc.) in the Music folder, they are storing configuration data for the app in the Music folder, which is not right. Configration data and cached DRM protected copies of music that are not playable in any music player should be stored in an App specific folder, i.e. %LOCALAPPDATA%\AppleMusic\...

The previous poster that mentioned the default Windows Music folder location is what led to me figuring this out.

I used to have Music in Windows set to D:\Music but then the drive was gone and the link was broken in Explorer. Fixing that link fixed Apple Music loading. For some reason if it can't understand the default Windows Music folder it can't do anything else.

I had this problem as well so what I did to fix it was delete all the music I had placed into the default windows music folder. So the "This PC/Music" had a bunch of albums in it from ages ago and for some reason the app couldn't install all the other required files in there but this was solved when I wiped the folder and restarted my computer it installed all the secondary files and it worked perfectly.

Thank you, this helped a lot.